Exception Specialist

Posted Yesterday
Be an Early Applicant
Greenville, SC, USA
Hybrid
14-19 Hourly
Entry level
Healthtech • Social Impact • Transportation • Telehealth
Our complementary healthcare technologies and services connect the underserved more equitably with care.
The Role
Handle and approve transportation service requests and standing orders, investigate exceptions and customer service issues, assist with verifications, denials/appeals, audits, billing/utilization reviews, and support management with administrative tasks under supervision.
Summary Generated by Built In

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

The Exception Specialist I position is responsible for the accurate fulfillment and approval procedures related to transportation service requests/reservations before and/or after the transport has taken place, through the use of internal and external resources as well as outreaching to members, facilities, clients and other parties.

This role...

  • Assists in creating, modifying, and recertifying standing orders under supervision.

  • Supports the management of standing orders and hospital discharge trip assignments.

  • Assists in ensuring cost-saving measures are in place by providing data for review.

  • Maintains and updates the facility rolodex with guidance.

  • Assists in investigating and reporting customer service issues and exceptions.

  • Provides initial assistance with benefit utilization issues, verifications, waivers, and pre-authorizations.

  • Participates in the denial and appeal process under supervision.

  • Assists in conducting cancelation audits to ensure reporting accuracy.

  • Supports the management team in basic tasks related to provider liquidated damages and recoupment.

  • Assists with handling and investigating straightforward issues related to utilization.

  • Participates in reviewing utilization and billing trends and reporting findings to senior colleagues.

  • Participates in other projects or duties as assigned.

We are excited to speak to an individual with the following...

  • Excellent customer service and people skills.

  • Ability to work independently or with a team.

  • Ability to quickly learn new technology and processes.

  • Ability to understand and follow complex instructions.

  • Ability to read, write, and understand English fluently.

  • High School Diploma required.

  • Zero (0) plus years of experience.

  • Or equivalent combination of education and/or experience.

Salary: $14.23-$19.21

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

Skills Required

  • Excellent customer service and people skills.
  • Ability to work independently or with a team.
  • Ability to quickly learn new technology and processes.
  • Ability to understand and follow complex instructions.
  • Ability to read, write, and understand English fluently.
  • High School Diploma.
  • Zero (0) plus years of experience.
  • Or equivalent combination of education and/or experience.
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The Company
Denver, CO
28,000 Employees
Year Founded: 1996

What We Do

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation, monitoring, and personal and home care to enable greater access to care, reduce costs, and improve outcomes. We believe social and economic factors such as where you live, work or learn should never be a barrier to care. These factors, known as the social determinants of health, lead to inequities in our healthcare system and it’s our mission to close that gap by making connections to care. To make a world of difference, one member at a time. That’s what drives us.

Why Work With Us

We work with a range of clients: public and private payers, health systems, hospitals and universities. All united in purpose to better connect people with care. If you want your work to positively impact the lives of others, we want to hear from you.

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