At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
About the company
Timely and SalonBiz serve over 30,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them.
This is where you come in.
As our Lead Database Reliability Engineer, you'll support our products, Timely and SalonBiz, which power over 30,000 wellness businesses across 100 countries. In this role, you’ll lead the reliability, scalability, and performance of the databases and data infrastructure that underpin our SaaS platforms.
You’ll work closely with product and engineering teams to deliver secure, innovative, and highly available data solutions that support real-time insights and a stable 24/7 customer experience. This is an opportunity for a technically strong, strategic engineer who is passionate about modern data technologies and building resilient systems at scale.
What you'll do
Drive data strategy and data practices for how our databases work, scale and are used.
Capacity planning and performance tuning of the database platforms.
Carry out database related project work (e.g. writing migration scripts, procs, DDL etc).
Manage high risk data deployments and post-deploy monitoring.
Assist development teams in a consultancy role for identifying risks and proposing solutions around database reliability.
Work with the data team and product teams to constantly improve data operational engineering practices.
Maintain awareness of trends and emerging technologies in relevant fields and propose to Wellness Solutions when fit.
Advocate for, and apply Devops and SRE principles across Wellness engineering teams.
Grow and mentor other Data professionals.
What you'll bring
Strong ability to work autonomously, prioritise effectively, and make sound technical decisions while knowing when to seek support or collaboration.
Deep expertise in database reliability, performance, and management, with the ability to mentor and coach others.
Strong experience with relational databases, ideally SQL Server and Azure SQL, with exposure to Oracle environments.
Advanced T-SQL skills and a passion for solving complex data challenges.
Experience with, or willingness to learn, scripting, object-oriented programming, and infrastructure-as-code technologies such as Python, PowerShell, and Terraform.
Focus on delivering scalable, reliable solutions with strong practices across monitoring, alerting, automation, documentation, and knowledge sharing.
Experience working in agile environments using SCRUM and/or Kanban methodologies.
Confident communicator who enjoys collaborating, contributing ideas, and engaging in healthy discussions around data practices and engineering improvements.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why join us?
At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.
We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, Dunedin, and provide a high-spec home office set up.
We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.
This role is full time, permanent and can be based anywhere in New Zealand.
You must be legally entitled to work in New Zealand.
Applications close when we find the right person!
Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
Skills Required
- Deep expertise in database reliability, performance, and management
- Experience with relational databases, ideally SQL Server and Azure SQL, with exposure to Oracle
- Advanced T-SQL skills
- Experience in scripting, object-oriented programming, and infrastructure-as-code technologies
- Experience working in agile environments using SCRUM and/or Kanban methodologies
EverCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EverCommerce and has not been reviewed or approved by EverCommerce.
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Leave & Time Off Breadth — Time-off policies include generous PTO, flexible or unlimited FTO, and paid volunteer hours. This breadth supports work-life balance and can help offset cash-compensation tradeoffs for some roles.
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Healthcare Strength — Benefits include medical, dental, vision, and mental/behavioral health coverage alongside wellness programs. A recurring wellness stipend and access to an Employee Assistance Program enhance overall support.
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Retirement Support — A 401(k) plan with a company match and immediate vesting is highlighted in multiple postings. This structure provides clear support for long-term savings.
EverCommerce Insights
What We Do
EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 500,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.
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