EverPro - Implementation Manager (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are looking for an Implementation Manager to focus on our Briostack Software. We are looking to hire motivated, goal-oriented, and dependable people to expand our client services team.

This role will have an advanced focus on high-profile and enterprise customers that will require a special touch and the ability to connect. You will manage account implementation from sign-on through the transition to a (CSM) Customer Success Manager. This includes providing onboarding, support, training, and guidance through the adoption of Briostack our SAAS-based ERP designed specifically for pest control companies. This role is primarily responsible for the period of time that will most greatly impact the success of a customer. This is a high-touch position with a strong need for understanding customer progression through implementation. We are looking for individuals who are willing to take on large tasks and manage every aspect of our onboarding process.

Responsibilities

• Train customers to make a transition from old to new ways of thinking.
• Consult with customers to understand their business and recommend best practices in the use of the software.
• Handle customer support calls during the Engagement process
• Train customers and their staff in the use of the software both online and in person.
• Manage a data migration with high attention to detail.
• Nurture customer relationships to build trust.
• Participate in the ongoing creation and updating of best practices for role and department.
• Operate across department boundaries.
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful.
• Potentially some travel
• A willingness to work over 40 hours when necessary.
• Help Customers become an expert on the product which includes using all features to the fullest.

Qualifications:

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines.
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Bachelor’s degree or associate degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks.

Additional Experience Preferred:

• Data conversion or migration experience
• Software Implementation

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 
• Continued investment in your professional development 
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 
• 401k with up to a 4% match and immediate vesting 
• Flexible and generous (FTO) time-off 
• Employee Stock Purchase Program 

Compensation: 

The on-target earnings compensation (base + commissions) for this position is $50,000 - $60,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.