At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions to simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
We are excited to be seeking a new Customer Success Consultant to be a member of our EverPro, Fieldpoint - Professional Services Team!
As a Customer Success Consultant, you will analyze customer needs and participate in the design and architecture of business process solutions and assist customers in the installation, training, customization and deployment of the Fieldpoint Software solution both remotely via web conferences and on-site as required.
You will be exposed to several facets of professional services and will be required to wear several hats. From a project manager to a technical advisor, you will have face time with your customers as well as be able to work on the back end.
Fieldpoint is a developer of field service software. Our specialized integration with CRM, ERP and accounting systems provide our customers with enterprise visibility while streamlining sales and service operations. With over 25 years of experience, hundreds of valued customers in several verticals, and a solid network of reselling partners, Fieldpoint enables service organizations to run leaner, smarter and more profitably.
Fieldpoint has many customer implementations that require professional services specializing in design, development, configuration, and training services. We excel at inspiring team performance, managing risks, and delivering innovative service software solutions.
We emphasize on office and corporate culture and believe in having fun at work too! With quarterly events, weekly lunches and various team building activities, our employees do more than just work.
Responsibilities:
Analyze customer needs and participate in the design and architecture of business process solutions.
Assist customers in the installation, training, customization and deployment of the Fieldpoint Software solution both remotely via web conferences and on-site as required.
Write SQL and .NET code and custom SSRS reports.
Provide high-level estimates for design and implementation efforts.
Communicate statuses, issues, and impacts with relevant client sponsors and process owners.
Qualifications:
University degree in Commerce/Business, Engineering or Computer Science
3 years of relevant experience as Software Consultant/Developer
Proficiency in Microsoft SQL Server and SSRS
Proficiency in .NET and/or web programming languages, HTML5, and Visual Studio
Experience in business process re-engineering, preferably in CRM/ERP related projects
Strong functional knowledge in one or more of the following areas: Microsoft CRM, Financial Applications (Accounts Receivable, Accounts Payable, General Ledger, Inventory Control), Case Management, Help Desk, Field Service Systems or Job Costing Software.
Solid experience in Business Process Analysis
Excellent verbal and written communicator, and strong teamwork skills
Strong analytical and project management skills
Willing and able to travel within North America to carry out projects (up to 25%)
Where:
Remote, Hybrid or On-site Ontario
Compensation:
The target base compensation for this position is $100,000 to $120,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
Benefits and Perks:
- Flexibility to work where and how you want within your country of employment (in-office, remote, or hybrid)
- Robust wellness benefits, including an annual wellness stipend
- Flexible and generous time off (FTO)
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
Skills Required
- University degree in Commerce/Business, Engineering or Computer Science
- 3 years of relevant experience as Software Consultant/Developer
- Proficiency in Microsoft SQL Server and SSRS
- Proficiency in .NET and/or web programming languages, HTML5, and Visual Studio
- Experience in business process re-engineering, preferably in CRM/ERP related projects
- Strong functional knowledge in one or more of Microsoft CRM, Financial Applications, Case Management or Field Service Systems
- Solid experience in Business Process Analysis
- Excellent verbal and written communicator, and strong teamwork skills
- Strong analytical and project management skills
- Willing and able to travel within North America to carry out projects (up to 25%)
EverCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EverCommerce and has not been reviewed or approved by EverCommerce.
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Leave & Time Off Breadth — Time-off policies include generous PTO, flexible or unlimited FTO, and paid volunteer hours. This breadth supports work-life balance and can help offset cash-compensation tradeoffs for some roles.
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Healthcare Strength — Benefits include medical, dental, vision, and mental/behavioral health coverage alongside wellness programs. A recurring wellness stipend and access to an Employee Assistance Program enhance overall support.
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Retirement Support — A 401(k) plan with a company match and immediate vesting is highlighted in multiple postings. This structure provides clear support for long-term savings.
EverCommerce Insights
What We Do
EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 500,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.
