EverConnect - Customer Success Specialist

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

You:

A Customer Success Specialist will report to the Senior Manager of Customer Success. In this role, you will focus on our brand, Socius Marketing. Socius Marketing is a full-service digital marketing firm. We offer tremendous growth opportunities to motivated individuals.

The ideal candidate is organized, task-driven, and learns new systems quickly. You enjoy working independently but communicate clearly for those who need to understand what you have completed. You will have hands-on experience with customer communication and support our internal teams by managing customer requests. You are looking for a role where you can learn and grow. 

Us:

EverConnect’s purpose is to accelerate growth for service based businesses by creating meaningful connections with consumers. Our niche is capturing consumer demand for service based businesses through diverse media acquisition channels on a performance basis.

Where:

The Socius Marketing solutions group of EverCommerce is headquartered in Tampa, Florida.  However, the EverCommerce team is distributed globally, with more than 40 office locations in the U.S. and Canada. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office with permanent space or drop-in space or you can work 100% remotely. 

Skills and Experience:

Required: 

• 2+ years’ customer support experience with ticketing responsibilities 

• 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform 

• 1+ year inbound customer support phone experience 

• Demonstrated general aptitude for learning systems

• Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls 

• Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues 

• Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset 

• Critical thinker who displays the ability to think, reason, learn, and solve problems 

• Ability to learn and apply knowledge of new industries and business models quickly  

• Must be friendly, professional, easy to work with and committed to providing support excellence to our customers 

• Ability to multitask and re-prioritize tasks based on customer need 

• A team player who performs well independently  

Preferred: 

• Associate degree, or equivalent certifications in customer support and/or technical support related fields 

• Excellent customer support and interpersonal relations 

• Professional or personal experience with websites, SEO, paid media and/or digital marketing  

• Professional or personal experience within the home and/or health services industry

Benefits and Perks:

• Results Only Work Environment (ROWE) 

• Strong company-wide communication; everyone has a very clear understanding of how the business is performing. 

• Great health insurance, long-term disability insurance, and life insurance. 

• 401k matching 

• Company-wide events and happy hours.

• Kind, team-oriented work environment.

• Unlimited FTO

Compensation: The target base compensation for this position is $40,000 per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.