Work Location & Schedule
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
- This role supports customers and stakeholders primarily during U.S. business hours.
- Expected working hours are 1 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
- Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.
• Design, build, test, and optimize digital customer journeys, campaigns, and success experiences that support key milestones across the customer lifecycle.
• Partner with Customer Success, Onboarding, Renewals, Education Services, and Operations teams to translate business objectives into impactful digital engagement strategies.
• Manage intake, prioritization, and execution of platform requests while maintaining clear documentation, standards, and operational processes.
• Drive adoption and enablement through user training, knowledge resources, best practices, and ongoing support that empower teams to work more effectively.
• Leverage reporting, analytics, and AI-enabled insights to monitor engagement trends, measure effectiveness, and recommend improvements to customer outcomes and operational efficiency.
• Troubleshoot platform, workflow, data, and access issues while collaborating with internal partners and vendors to resolve challenges and implement enhancements.
• Knowledge of SaaS customer lifecycle management and digital engagement strategies, including onboarding, implementation, adoption, retention, expansion, and renewal.
• Understanding of platform administration, workflow automation, user access governance, campaign management, and customer experience optimization.
• Experience supporting business systems, cross-functional stakeholders, reporting, data management, and process improvement initiatives within a technology-driven environment.
• Familiarity with EverAfter, Salesforce, Gainsight, customer success technologies, integrations, and analytics tools used to drive customer engagement and business outcomes.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 3+ years administering EverAfter or a similar digital customer journey, customer success, customer engagement, or marketing technology platform
- Knowledge of SaaS customer lifecycle management and digital engagement strategies, including onboarding, implementation, adoption, retention, expansion, and renewal
- Understanding of platform administration, workflow automation, user access governance, campaign management, and customer experience optimization
- Experience supporting business systems, cross-functional stakeholders, reporting, data management, and process improvement initiatives in a technology-driven environment
- Familiarity with EverAfter, Salesforce, Gainsight, customer success technologies, integrations, and analytics tools
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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