Events Setup

GENERAL PURPOSE
Under the supervision of the Events Assistant Manager, Events Set Up plays a dynamic role in the Events department by performing a wide variety of duties which strive to achieve Fresno’s Chaffee Zoo Corporation’s (FCZC) strategic goals. Events Set Up provides exceptional customer service and is responsible for the set-up and breakdown duties of Zoo events they are assigned to. This position also assists with a variety of guests service activities throughout each event, which aligns with the mission and vision of Fresno Chaffee Zoo. 

Full-Time employees receive our comprehensive compensation package which includes 100% employer paid Medical/Dental/Vision, Employee Assistance Program, 401k, 10 Paid Holidays, Paid Sick and Paid Vacation time on an accrued basis. The pay range for this position is $17.78 - $18.66 per hour. Offers will be based on the successful candidate's experience

ESSENTIAL ACCOUNTABILITIES
•    Sets up and breaks down events, including but not limited to, tables, chairs, lighting, and other equipment needs.
•    Assists with installation of seasonal exhibitions on-site and off-site as needed. 
•    Follows instructions and completes assigned tasks in an efficient matter with minimal oversight to ensure all deadlines are met with meticulous attention to detail.
•    Adheres to safety procedures in all aspects of work, including the use of Zoo equipment. Uses good judgment and proper lifting techniques (team lift, etc.) while lifting/moving heavy items. 
•    Participates in safety and equipment training and certifications as assigned.  
•    Provides excellent customer service in a friendly, professional manner throughout the workday with the ability to interact with guests, answer questions and resolve problems
•    May assist coordinators and managers with vendor logistics 
•    Maintains and inventories Zoo equipment to ensure safety, security, and proper operation. Problem solves and troubleshoots equipment as needed. Maintains order in storage areas and returns equipment to its proper place.
•    Effectively communicates and works cooperatively with management and fellow employees before, during, and after an event. 
•    May assist with birthday parties by setting up and cleaning up venues, checking in guests, and facilitating birthday parties. 
•    May be trained to operate large equipment including but not limited to forklift, telehandler, scissor lift.
•    May facilitate set up and breakdown operations for events under the direction of the Events Assistant Manager.
•    Safely operate a vehicle for business purposes including but not limited to going to and from the zoo’s facilities and offsite.
•    Perform additional responsibilities as assigned to support team and organizational goals.
 

EDUCATION AND JOB QUALIFICATIONS
•    One (1) year of related paid experience in customer service required. 
•    Six (6) months of paid or volunteer experience in a professional special events environment including, but not limited to, fundraising events, corporate gatherings, social celebrations, or exhibitions required.
•    Six (6) months previous experience using forklifts, telehandlers and scissor lifts preferred.
•    California driver's license, valid vehicle insurance, enrolled in the CA Employer Pull Notice program and successful completion of the FCZ Drivers Training Program required.

PHYSICAL REQUIREMENTS
These are physical and mental requirements of the position as it is typically performed.  Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.  Upon request for reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.  
•    Receive detailed information through oral communication (in person and via telephone or radio) at normal speaking levels with or without correction.
•    Expressing or exchanging ideas through the spoken word. The employee must convey detailed or important spoken information to others in individual and small group settings.
•    Visual acuity to read printed instructions and safety information.
•    Must be able to lift, push, pull or carry up to 50 lbs. and occasionally up to 75 lbs. regularly throughout the day
•    Must be able to walk five (5) – ten (10) miles as needed per shift and navigate uneven terrain while carrying materials.
•    Must be able to bend, stoop, kneel, reach, twist and to perform other repetitive movements throughout the shift
•    This position requires frequent work at elevated heights, including the use of ladders or other approved equipment, in accordance with established safety protocols.
•    Can ascend and descend ladders up to eighteen feet in height
•    Must be able to sit or stand for up to eight hours a day

WORK ENVIRONMENT
•    This position functions both indoors and outdoors, with possible exposure to heat, cold, inclement weather, Zoo environments and external events 
•    The employee may be exposed to environmental substances such as dust/dirt from Zoo grounds. 
•    The position works in close proximity to Zoo animals. 
•    Regular local travel and occasional out-of-town travel may be required.
•    Ability to work overtime, evenings, weekdays, weekends, and holidays.