Events Operations Manager

At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.

We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, crafting beautiful brands, and making complex things feel effortless, we'd love to connect.

We're hiring an Event Operations Manager that has a calling for getting people together and creating world class experiences. You’ll own Basata's event strategy and operations from start to finish. You will curate experiences that bring presence at industry and brand owned events and from start to finish. You'll research and identify the right conferences, trade shows, and networking events for our team to attend and sponsor, then manage every detail that turns a booth, activation,dinner, or event into a meaningful,“must go to” experience people will not forget.

This role sits within the Marketing team and reports to the Marketing Director. It's highly cross-functional, you'll work closely with Sales, Marketing, and leadership to make sure our event strategy directly supports pipeline and brand goals.

• Research and maintain a calendar of relevant industry conferences, trade shows, summits, and networking events

• Evaluate sponsorship and speaking opportunities and make recommendations based on audience fit, cost, and strategic value

• Manage event contracts, registration, and booth/sponsorship bookings

• Build and maintain relationships with conference organizers and venue contacts

• Own end-to-end logistics for every event: booth setup and teardown, shipping, A/V, staffing schedules, and on-site coordination

• Serve as the primary point of contact for vendors, venues, and event organizers

• Create and manage run-of-show documents and event briefs for the internal team

• Travel to events and provide on-site support as needed

• Plan and execute executive dinners, hosted happy hours, and VIP experiences around key events

• Source and manage venues, catering, and guest lists in coordination with Sales and Marketing leadership

• Handle RSVPs, seating arrangements, and day-of logistics for hosted dinners and side events

• Manage swag sourcing, ordering, inventory, and fulfillment for events and campaigns

• Work with the creative team to ensure branded materials (banners, signage, collateral) are produced on time and on brand… and swag doesn’t get left behind in hotel rooms.

• Track costs and maintain vendor relationships for print and promotional items

• Capture leads and ensure timely handoff to Sales for follow-up

• Document event ROI and compile post-event recaps with key metrics, learnings, and recommendations

• Manage budget reconciliation and invoice processing for all event-related spend

• 5-8 years of experience in event management, field marketing, or a closely related role, ideally in B2B SaaS or healthcare technology

• Proven track record managing multiple events simultaneously across different stages of planning

• Strong organizational skills and an obsessive attention to detail, nothing falls through the cracks

• Experience planning executive dinners and hospitality activations, not just booth logistics

• Comfortable managing budgets, vendor negotiations, and contracts

• Excellent communicator who keeps stakeholders informed without being asked

• Willingness to travel (estimated 50% depending on event calendar)

• A self-starter mindset, you see what needs to happen and make it happen

• Experience in healthcare IT, health tech, or regulated industries

• Relationships with healthcare conference organizers or industry associations

• Experience managing event-related swag vendors and fulfillment workflows

Why Join Basata?

• Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.

• Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.

• High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.

• Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

Our Core Values

• Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.

• Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less.

• Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust.

• Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.

• Move Fast. Deliver Excellence.
  We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.