incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.
Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The role in one lineAs the first person building events at incident.io in London, you're not filling a conference calendar - you're creating the kind of creative, unexpected moments that get people talking, and turning that buzz into real relationships and real pipeline.
What that looks like day to dayAt incident.io, events are how we turn "make it magic" - one of our core values - into rooms people actually remember. You'll work hand in hand with our global events lead to plan and run everything across London, New York, and San Francisco.
This isn't a role where you hand things off once the invite goes out. You're across the whole arc, from the first spark of an idea through to watching it land in the room, whether that's a stage in front of hundreds or a dinner table for six.
You'll sit within Marketing, but the job pulls you well beyond it - working closely with Design to get the look and feel right, with Sales leaders to make sure events actually move deals, with R&D leaders when the moment calls for real substance over polish, and with Finance to keep it all honest.
We're a Series B startup, so there's no existing playbook to follow here - you'll be shaping how we do events as we go, and you'll see the direct impact of what you build rather than watching it disappear into a bigger machine. We're also an AI-forward company - if you've got ideas for how AI could make your workflows sharper, we want to hear them and help you test them.
Who you areYou've run events before - inside an agency or a B2B SaaS company - and you know the difference between an event that happens and an event that lands.
You understand that "make it magic" isn't a slogan, it's a standard - you know how to make a guest feel like they matter, not just get their badge scanned.
You're the kind of person who notices the small stuff - the playlist, the seating plan, the parting gift - because you know it's those details people actually remember.
You don't wait for permission to have opinions, and you're comfortable saying so to people more senior than you when you think an idea is better.
You've got ideas about how AI could make events work smarter, and you're keen to test them rather than wait to be told.
You like figuring things out when there's no existing playbook - ambiguity excites you rather than stresses you.
You work hard and don't need much hand-holding, but what actually motivates you is seeing your effort turn into something real.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
Skills Required
- Experience in event marketing, field marketing, or experiential marketing
- Experience running conferences, roadshows, executive dinners, or customer programs end-to-end
- Strong organizational and operational skills; able to manage multiple events/projects and stakeholders
- Experience managing budgets, vendors, contracts, timelines, registrations, and onsite logistics
- Experience building repeatable processes for event planning, lead capture, and post-event follow-up
- Experience tracking event performance, reporting on pipeline, revenue impact, and ROI
- Comfortable working closely with senior stakeholders and supporting a senior events manager
- Data-driven mindset; continuously optimize programs based on results
- Ability to move quickly, take ownership, and make decisions in ambiguous environments
- Based in London office / able to work from London
- Experience in B2B SaaS or developer-focused companies
- Creative, collaborative communication skills and ability to build cross-functional relationships
What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads? We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
Gallery
