Relais & Chateau at Thornbury Castle are seeking a dynamic and driven Events Manager to join our professional and hard working team. Someone who has the passion to deliver a truly memorable and impressive experience for our guests. You will be working in a unique and beautifully restored Castle, creating 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.
Job DescriptionWe are looking for a driven, dynamic, and experienced event planner. The role will be hotel-based, managing the day-to-day diary, planning events and proposals, and supporting the hotel with appointments, show-arounds, and more.
This is an exciting opportunity to be a key part of the hotel’s planned growth over the next couple of years.
- Be the first point of contact for all wedding and event enquiries and conversion into actual bookings.
- Prepare proposals and contracts, check billings and invoices, and process payments.
- Use strong attention to detail to produce accurate internal function sheets.
- Ability to identify customers’ needs and respond proactively to all of their concerns
- Greet all function organisers and the bride for each wedding. Be the point of contact and fully responsible for the ceremony
- Sales-driven and able to optimise every sales opportunity
- Carry out show rounds, organise and attend wedding fairs and internal events to promote the Castle and its unique offerings.
- Meet targets, KPI’s, schedules, follow company policies and procedures, and comply with all health and safety regulations.
- Effective communication
- Ability to deal with all enquiries and provide information and quotations via phone and email.
- Guest-oriented and service-minded
- Precise and detail-oriented
- Full-time, permanent position, 40 hours a week (5 days a week)
- £30,000 per annum
- Additional share of the tips and gratuities paid monthly (approximately £2,500 a year)
- Minimum 2 years’ experience of hotel based wedding and events co-ordination.
- Preferably experience with Opera or similar.
- 28 days holiday including bank holidays
- An additional paid day off on your birthday
- Complimentary stay at the Castle after 3 months’ probation period successfully passed
- Training programs via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Uniform and meals provided whilst on duty and free parking
Skills Required
- Minimum 2 years' experience of hotel based wedding and events co-ordination.
- Experience with Opera or similar property management system.
- Proven ability to convert enquiries into bookings and meet sales targets/KPIs.
- Ability to prepare proposals, contracts, check billings and process payments.
- Strong attention to detail and ability to produce accurate internal function sheets.
- Excellent communication and guest-oriented service skills.
- Ability to conduct show rounds, attend wedding fairs, and manage ceremony responsibilities.
- Full-time availability to work 40 hours per week (5 days/week).
What We Do
Relais & Châteaux is an exceptional worldwide collection of over 580 unique, independently operated luxury hotels and restaurants, united by strong values and a devotion to excellence across every aspect of hospitality. Operating in 65 countries, the association celebrates the distinct art de vivre of every global destination while promoting the richness and diversity of the world’s cuisine and traditions of hospitality.
