Events Management Associate

Job Description
Events Management Associate is responsible for overseeing the inventory and logistics of meeting rooms, ensuring they are equipped with necessary furniture, technology, and supplies for effective meetings. A key aspect of this role is handling escalations due to space conflicts, proactively addressing issues to satisfy future space needs, and maximizing space usage according to criteria. This role requires coordination between departments to manage bookings and maintain inventory levels, ensuring smooth operation of meeting spaces. The ideal candidate excels in client interaction, problem-solving, decision-making, and maintains organization and composure under pressure, especially when managing escalations in high demand spaces.
As an Events Management Associate within the events management team, you ensure every meeting space is optimized for success by expertly managing logistics, inventory, and technology. You proactively resolve space conflicts, anticipate future needs, and collaborate across departments to deliver seamless operations. Your strengths in client engagement, problem-solving, and composure under pressure guarantee exceptional meeting experiences, even in high-demand situations.
Job Responsibilities

• Maximize space utilization by implementing appropriate booking strategies based on booking guidelines for Midtown Campus
• Handle day-to-day challenges such as space conflicts or pop-ups, driving towards effective solutions while maintaining a positive client experience
• Manage space issues related to escalations, unresolved waitlist requests with lead planners - working seamlessly within all the spaces
• Communicate and deliver high level service to event organizers. Develop rapport with line of business admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations.
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
• Manage event bookings past 6 months. Work with event organizers to discuss yearly strategies, requirements, and flexibility in booking space.
• Work closely with Planning Managers to stay linked to issues and work as one team
• Actively participate in various projects and meetings to help support business principals related to operations, and customer feedback
• Analyze reporting and track trends to create business case scenarios
• Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports

Required Qualifications, Capabilities and Skills

• Bachelor degree required
• Four plus years' experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working experience of audio-visual systems. Proficiency in Microsoft Office tools are essential, and experience with the EMS booking system
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.