Events Management Associate

Job Description
This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment.
As an Events Management Associate you will be delivering first-class service by adhering to local and global operating standards. Handle day to day challenges with a proactive approach. You will also spearhead event execution with members from Information Technology, Security, Facilities, Dining Services, and external vendors among others.
Job responsibilities

• Coordinate meetings and events. Work with internal and external partners in catering, audio visual and facilities to meet the clients' expectations. Meet and greet each client daily, provide personalized customer service.
• Demonstrate business and management principles, assists with strategic planning, resource allocation, production methods, and coordination of people and resources.
• Ensure maximum utilization of space to achieve yearly utilization goals
• Maintain a professional, flexible, "can-do" level of service
• Lead daily operations meeting as well as weekly review with the team
• Execute pre conference call/meeting, and post conference call/meeting when applicable
• Manage space issues, escalate unresolved issues to manager
• Cover reception desk essential functions; answering telephone calls, returning emails promptly as required
• Master the usage of EMS (Event Management System) or equivalent room booking systems to detail reservations, review in-coming requests and present proper reports
• Provide weekly/monthly reports and presentations- reports, event forecast, event history etc.
• Execute security, health & safety and fire life safety protocol, including issue escalation process and adhere to all compliance procedures including accurate data entry for reporting purposes.

Required qualifications, skills and capabilities:

• Five (5) plus years of experience in 5-star hotels, Event Planning, and Food & Beverage focusing on excellent customer service and achieving goals
• Applies problem solving methodology for decision making and follow up
• Excellent communication skills both written and verbal
• Strong interpersonal skills with the ability and drive to interact with clients and senior executives.
• Effectively manage guest experience and expectations through high level of tact and diplomacy
• Highly organized with the ability to multi-task and apply judgment to priority
• Flexibility to deal with a fast-paced, diverse environment
• Experience in using leading Event Management or Hotel Booking Systems
• Working knowledge of audio visual systems
• Proficiency in using, MS Office Word, Excel and Outlook , Open Tables
• Must be willing to work flexible shifts covering conference center hours and locations

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.