Purpose of the Role:
- To provide the highest possible level of Event Travel Management to key clients, General Manager, Global Head of Event Travel, Team Leads and the Event Travel Team overall.
- To develop relationships across all areas of Navan sharing best in class market knowledge of Event Travel and thus supporting clients’ key objectives in arranging events
- To ensure maximum revenue generation in all areas of Navan Event Travel while always ensuring significant return on investment to the client
Key Responsibilities:
As a primary client liaison of the Event Travel Department, you will further the vision and goals of Navan by providing outstanding support across the US.
- Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
- Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
- Work closely with client contacts to understand and meet program objectives/outcomes.
- Identifies clients' measures of critical success factors for project
- Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
- Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
- Responsible for coordination of program planning from post-sale stage to final billing
- Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
- Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers
- Training in Navan/R&M Systems
- Support Team Lead
Skills Required:
- One to three years of Group Travel planning experience preferred
- Professional oral and written communication skills required
- Navan TravelXen knowledge is preferred with strong understanding of travel bookings.
- Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
- Client facing video calls for setup and project management required.
- Knowledge of internal communication tools – Slack
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to always maintain a professional attitude
- Experience and ability to adapt and thrive in a hyper-growth environment
- 4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well.
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
- Proven record with strong customer service skills and strong CSAT positive outcome.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)
- An interest in travel with a basic understanding of world geography
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Skills Required
- Professional oral and written communication skills
- Proficiency with Microsoft Excel, Word, PowerPoint, and Google Workspace
- Technical aptitude to learn new technology
- Client-facing video calls for setup and project management
- Ability to multitask and resolve urgent matters efficiently
- Empathetic disposition and professional attitude
- Ability to adapt and thrive in a hyper-growth environment
- Ability to troubleshoot issues and resolve customer inquiries independently
- Prior experience developing and maintaining client and Account Manager or Account Executive relationships
- Strong customer service skills and positive CSAT outcomes
- Reliability and flexibility to work early mornings, late evenings, and weekends
- Basic understanding of world geography and interest in travel
- One to three years of group travel planning experience
- Navan TravelXen knowledge and strong understanding of travel bookings
- Knowledge of Slack and internal communication tools
- Four or more years of GDS experience, preferably Sabre, including PNR building and ticketing
- Amadeus and NDC experience
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage for employees and dependents are highlighted, with mental health resources such as Headspace included. This breadth of core health benefits signals strong baseline coverage.
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Leave & Time Off Breadth — Flexible vacation in the U.S., a company-wide year-end quiet week, and a U.K. policy listing five weeks of PTO point to generous time-away options. These elements indicate meaningful support for rest and recharge across regions.
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Parental & Family Support — Paid parental leave is specified as 16 weeks for the birthing parent and 10 weeks for the non-birthing parent. Clear, above-basic leave durations suggest solid family support.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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