Convention Data Services (CDS), a Freeman Company, is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide. Headquartered in Bourne, MA (Cape Cod), CDS has been providing customized applications and support services for more than 35 years.
As a Registration Manager, you will be the primary point of contact for CDS' clients. You will own the entire event life cycle from start to finish- from gathering requirements for the event registration sites to delivering reports post-event. You will manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule; and work directly with clients to achieve their strategic goals.
This is a US based, salaried position reporting to the Manager, Client Services. Virtual or hybrid work arrangements are available.
Essential Functions

• Main point of contact for external clients and internal event team in managing multiple, complex projects simultaneously to ensure client goals are accomplished within prescribed period
• Serve as project manager for all advance, onsite, and post-show registration activities for 8-15 events per year, ranging in size from 1,000 to 100,000 attendees
• Offer analysis and advice to clients on the best business solutions available to produce successful events
• Work with event managers to design and implement marketing strategies to increase attendee acquisition
• Work closely with web developers and quality assurance reps to build functional and efficient registration websites
• Work with client and internal team on logistics to assure successful onsite execution ommunicate team responsibilities, target dates, project status and resource needs
• Maintain action items for teams across multiple departments and ensure all deadlines are met
• Make decisions and communicate trade-offs and risk; drive key decisions across projects
• Navigate an array of client relationships, project timelines, feature sets, dependencies, and launches
• Develop trusted relationships with your team and clients, listen actively to their concerns and questions in order to better respond and understand their perspectives
• Maintain a positive, can-do attitude, acknowledge and appreciate teammate's contributions and contribute to the overall culture

Technical Background

• Demonstrated ability as a project manager in a high-tech setting, leading cross-functional teams using formal planning and scheduling techniques
• Competent in project management methodology and tools
• Fundamental understanding of web-based systems programming and development.
• Web savvy and possess a working understanding/experience in SDLC including strategy, requirements, design, usability, content development, web development, and QA.
• Have experience using project management software such as Microsoft Project, Jira, Confluence

Required Skills

• Ability to anticipate your client's needs and provide excellent customer service
• Demonstrated project management skills
• Excellent oral, written and presentation skills
• Ability to juggle multiple projects at once, while remaining organized
• Ability to provide direction and support to team members while ensuring team stays on track with tasks and meets deadlines
• Strong documentation skills, attention to detail and follow-up skills
• Strong persuasion and negotiation skills, including conflict resolution skills

Physical Requirements

• must be able to sit for extended periods of time; must be able to use computer and telephone equipment, including typing on keyboard;
• must be able to think analytically, concentrate on tasks and remember details

Experience

• 5+ years in a project management, customer success or other client management role
• Demonstrated experience in running software related web projects in a fast-paced services organization
• Demonstrated history of strong leadership and negotiation skills, as well as the ability to effectively assimilate and communicate complex information from multiple sources and proven ability of successful cross-functional team collaboration is required
• Experience managing, communication and building relationships with clients and across teams
• Previous experience working in large scale events is a plus

Education/Certification

• BS/BA or equivalent industry experience is required
• PMP or other Project Management certification from recognized institution a plus

It Pays to Work Here
We take a comprehensive approach to compensation at CDS, which includes:

• Profit-Sharing
• Flexible PTO policy
• Retirement Plan Matching
• Generous Parental leave
• Comprehensive health plans
• Training and professional development

Other details

• Pay Type Salary