About the Role
The purpose of the role is to provide the highest possible level of Event Management to key clients, Operations Manager, Team Leads and the Events Team overall. You will develop relationships across all areas of Navan sharing best in class market knowledge of Events and Event Travel and thus supporting clients’ key objectives in arranging events. You'll ensure maximum revenue generation in all areas of Navan Event while always ensuring significant return on investment to the client.
What you'll do
As a primary client liaison of the Events Department, you will further the vision and goals of Navan Events by providing outstanding support across Australia and beyond.
- Provide end-to-end event delivery, managing events from initial brief through to on-site execution and post-event reconciliation, covering venue sourcing, accommodation, meeting space, food and beverage, audiovisual requirements, and delegate logistics.
- Effective supplier & contract management by conducting competitive RFP processes, negotiate favourable rates and concessions, manage supplier contracts, and leverage preferred partner programmes to maximise value and cost savings.
- Execute delegate & registration management supporting delegate registration, attendee communications, rooming lists, travel coordination and event technology platforms to deliver a seamless participant experience.
- Create group and individual reservations and accurately input data into internal software system.
- Negotiate best fares with suppliers as well as flexible terms and conditions
- Assist our travellers with best-in-class personalised travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
- Work closely with client contacts to understand and meet program objectives/outcomes.
- Identifies clients' measures of critical success factors for project
- Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
- Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
- Financial & operational oversight, developing and manage event budgets, monitor profitability, oversee invoicing and reconciliation, ensure compliance with client requirements, and provide comprehensive event reporting and debriefs.
- Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
- Constantly improve your industry and platform knowledge so we continue to set the standard for best-in-class event managers
- Training in Navan/R&M Systems
- Support Team Lead & Managers
What we're looking for
- A minimum of five years of event planning experience
- Excellent fare and ticketing knowledge including Published, Net, Group, and NDC fares
- Professional oral and written communication skills required
- Proficient MS Excel, Word, and PowerPoint skills along with the technical aptitude to learn newtechnology
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to always maintain a professional attitude
- Experience and ability to adapt and thrive in a hyper-growth environment
- Excellent understanding of event/delegate management software (Cvent)
- 5+ years of GDS experience preferred
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
- Proven record with strong customer service skills
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)
- An interest in travel with a basic understanding of world geography
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Skills Required
- Minimum five years of event planning experience
- Excellent fare and ticketing knowledge, including published, net, group, and NDC fares
- Professional oral and written communication skills
- Proficiency with Microsoft Excel, Word, and PowerPoint
- Ability to multitask and resolve urgent matters efficiently
- Empathetic disposition and professional attitude
- Ability to adapt and thrive in a hyper-growth environment
- Excellent understanding of event and delegate management software, including Cvent
- Five or more years of GDS experience
- Independent troubleshooting and customer inquiry resolution skills
- Experience developing and maintaining key client and account management relationships
- Strong customer service skills
- Reliability, flexibility, and openness to early mornings, late evenings, and weekends
- Interest in travel and basic understanding of world geography
What the Team is Saying
Navan Compensation & Benefits Highlights
-
Healthcare Strength — Medical, dental, and vision coverage for employees and dependents are highlighted, with mental health resources such as Headspace included. This breadth of core health benefits signals strong baseline coverage.
-
Leave & Time Off Breadth — Flexible vacation in the U.S., a company-wide year-end quiet week, and a U.K. policy listing five weeks of PTO point to generous time-away options. These elements indicate meaningful support for rest and recharge across regions.
-
Parental & Family Support — Paid parental leave is specified as 16 weeks for the birthing parent and 10 weeks for the non-birthing parent. Clear, above-basic leave durations suggest solid family support.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
Gallery
Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
.png)
