ESSENTIAL DUTIES AND RESPONSIBILITIES
- Gathering all essential event and staffing information prior to event start.
- Communicates with managers, chefs, and service staff about event/catering timing and any special requests.
- Overseeing the setup of all tables/areas and supplies, including buffet items, A/V equipment, outside decorations etc.
- Creates a personal connection onsite with the event contact while ensuring that all of their guest needs are exceeded.
- Oversee service of food and beverage, and communicates changes proactively to the staff.
- Delivers gameplay briefings & assists guests with the check-in system prior to gameplay.
- Ensures the ending of the event is a pleasant experience.
- Maintains and clean and organized work area.
- Ensures guests leave eager to return always extending a friendly farewell.
- Submit Event Recaps to Events Management.
- Must be comfortable with learning and utilizing a variety of Event software including Tripleseat, SmartWaiver, Toast, and proprietary software - previous experience is a plus!
- Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs.
- Maintain a sharp and professional personal appearance with all work attire clean, pressed and in good repair at all times. Hair must be neatly restrained. Non-slip shoes are required.
- Must be TIPS certified, or able to become certified within 14 days of employment.
- Other duties may be assigned.
MUST-HAVE SKILLS
- The Event Floor Captain must meet and exceed customer expectations, provide the highest quality of services to guests and vendors, and be able to communicate effectively verbally with customers, co-workers and supervisors.
- Must be detail-oriented and have the ability to multitask. Event Captains must have the ability to work well in a team environment as they are the bridge between our restaurant and entertainment verticals - as such they must be able to work with all levels of management & other team members in addition to becoming an expert in both areas.
- Two to three years related experience; or equivalent combination of education and experience.
- Level99 is a 48,000 square foot entertainment complex where you will have to walk, bend and stand for periods of time, and may be asked to occasionally lift objects (35lbs max). The noise level fluctuates, but can be very loud during the weekends and peak traffic times.
Top Skills
What We Do
Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion.
Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.
