Evening Release Manager

Join a 50 Best-Managed Employer as Our Next Evening Release Manager 

At GHY, we don’t just move goods across borders — we move possibilities forward. As one of Canada’s 50 Best-Managed Companies, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.

For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.

Why You’ll Love Working Here:

• We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development: Access to our internal university, leadership development programs, external training opportunities, and career planning — we grow our people from within.

About the Role:
Reporting to the Director of US Operations, the Evening Release Manager leads a high-performing team responsible for the timely and compliant processing of import transactions. This is a hands-on leadership role that ensures operational excellence during the evening shift while empowering associates and delivering exceptional service to clients and carriers.

What You’ll Do:

• Plays a key role in shaping release strategy and ensuring alignment with client expectations and compliance standards.
• Lead and coach the evening release team, fostering accountability and engagement
• Ensure timely and compliant processing of import/export transactions
• Act as a key point of contact for clients, carriers, CBP, and PGAs during evening hours
• Collaborate with daytime leadership to ensure seamless service and shared goals
• Facilitate daily huddles, monitor performance, and support goal achievement
• Partner with the US Trainer to identify and implement training plans
• Stay current on customs regulations and communicate updates that keep our clients compliant and confident
• Provide hands-on support with entry filing and issue resolution when needed
• Participate in after-hours on-call rotation and work up to two stat holidays annually

Who You Are:

• A trusted leader who represents GHY with professionalism, care, and respect
• A detail-oriented problem solver who thrives in a fast-paced environment and makes informed decisions
  
• A strong communicator who builds connections across teams, clients, and partners
  
• A team builder who creates trust, engagement, and shared accountability
  
• Someone with advanced knowledge of US Customs regulations, HTS classification, PGA requirements, and FTA claims
  
• Tech-savvy and curious, comfortable using customs brokerage systems and Microsoft Office, and open to exploring emerging technologies like AI

What You’ll Bring:

• 5+ years of Customs Brokerage experience
• 2+ years of Leadership/Management Experience
• Certified Customs Specialist (CCS) Designation
• Licensed Customs Broker preferred
  

Working Conditions: Travel- 15%

Position Classification: Associate Level VI; Wage dependent upon experience.

LOCATION: Remote

• Must be able to travel to office regularly

HOURS OF WORK: 4:00 pm–12:30 am EST / 3:00 pm–11:30 pm CST

• Two Stat Holidays may be required to be worked annually
• Participation in the afterhours on-call rotation will be required

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.