Evening Front Office Manager

The Fountains Resort located in Orlando, FL is currently seeking a dynamic PM Front Office Manager to join the daily operations at our 900-room resort's front desk. 

Here's why you will love it here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision

• Recognition Programs and Rewards

• Travel Discounts Program

• Outstanding Paid Vacation Program and Paid Sick Days

• Employee Assistance Program that supports your physical and mental wellbeing

• 401(k) program with company match

• Tuition reimbursement programs

• Employee Stock purchase program

• Numerous learning and advancement opportunities

• And more!

Main Responsibilities:

• Leads the front office team by creating a positive team environment.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

Job Details:

• Our Front Desk operates 7 days per week. The Front Office Manager may work varying shifts, including weekends and public holidays.
• Full time, year-round

What are we looking for:

• 3-5 years of related experience
• 2+ years of management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience are required.
• Ability to lead each field of the department independently.
• Positive, outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Main Responsibilities:

• Leads the front office team by creating a positive team environment.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

What are we looking for:

• 3-5 years of related experience
• 2+ years of management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience are required.
• Ability to lead each field of the department independently.
• Positive, outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.