The Role
Diagnose, repair, and maintain electric scooters while handling customer updates, service records, CRM and workshop system updates. Manage invoicing, payments, parts inventory, goods receipt notes, warranty reverse logistics, safety equipment, and service-bay upkeep. The technician must follow company processes, use protective equipment, maintain accurate operational statuses, and stay current with EV technical developments.
Summary Generated by Built In
Automobile Technician
About the Company:
Our client is a leading Indian multinational ride-sharing company with operations in various business verticals, including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities:
- Customer Handling
- Greet and assist customers with professionalism and courtesy
- Verify service requests and capture customer feedback
- Communicate repair updates to customers
- Diagnosis
- Analyze and diagnose scooters for necessary repairs
- Update diagnosis reports in the Workshop Management System
- Perform and inspect vehicle repairs based on customer requirements
- System Handling
- Track customer complaints and update the system in real-time
- Operate Workshop Management System and ensure adherence
- Update operational status and ETA in CRM and WMS systems
- Check scooter health for deep diagnosis in Telematics Command Centre
- Technical Repairs
- Possess comprehensive knowledge of OLA Scooter
- Perform repair and replacement of scooter parts
- Stay updated on OLA technical curriculum and EV news
- Process and Operational
- Adhere to processes at the Experience Centre
- Manage invoicing and payment collections
- Ensure service bays are well-maintained
- Parts Operation
- Audit inventory and maintain accuracy between system and physical inventory
- Perform GRN and manage inventory at the Experience Centre
- Handle warranty part reverse logistics to the main workshop
- Safety and Compliance
- Wear uniform and protective gear during scooter repairs
- Properly handle tool kits and use protective gear
- Ensure availability of fire-fighting equipment
Requirements
Requirements:
- Only male candidates
- Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation
- Minimum experience: 6 months in the automobile service sector
Benefits
Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive
Skills Required
- Male candidate
- Minimum qualification of 12th pass, diploma, ITI, graduation, or post-graduation
- At least 6 months of experience in the automobile service sector
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
