The Role
Provide remote and occasional onsite IT support for client hardware, software, Windows, macOS, and Microsoft server environments. Manage help desk tickets, document resolutions, troubleshoot networks and firewalls, administer Microsoft 365, support virtualization, Active Directory, DNS, DHCP, wireless access points, and assist with cloud migrations. Generate and install certificates on IIS web servers while delivering patient, customer-focused service.
Summary Generated by Built In
Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely.
Key Responsibilities
- Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
- Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
- Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
- Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
- Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS
Skills, Knowledge and Expertise
- 3-5 years of IT experience working remotely or onsite supporting end users.
- Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
- Supporting HP, Dell, Intel, or Lenovo client and server hardware
- Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
- Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
- Strong knowledge of Active Directory, Group Policies, DNS, DHCP
- Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
- Microsoft 365 Administration
- Wireless experience managing and supporting autonomous and managed access points.
- Minimum of 1 year of experience in a customer service or office support role.
Hourly Rate Range: $38.46 to 48.08 CAD
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Skills Required
- 3–5 years of IT experience supporting end users remotely or onsite
- At least 1 year of customer service or office support experience
- Experience supporting Windows 10/11, macOS, and Windows Server 2012–2022
- Experience supporting HP, Dell, Intel, or Lenovo client and server hardware
- Experience with Hyper-V and VMware ESXi virtualization
- Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
- Network support experience including switches, VLANs, routing, and firewalls
- Experience with Microsoft 365 administration
- Wireless access point management and support experience
- Experience generating and securely managing CSRs and private keys, including IIS installation and configuration
- Reliable vehicle for travel to customer locations
- A+, MCSE, MCSA, MCITP, CCNA, or related industry certifications
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Blue Mantis (fka GreenPages) provides digital technology services and strategic guidance to help clients modernize their businesses with next-generation technologies. With 30+ years expertise across managed services, cybersecurity, and cloud, Blue Mantis delivers innovative solutions that enable clients across all industries to compete successfully and meet ambitious digital goals
.png)
