The Role
Provides onsite, walk-up, and remote IT support for CFC Australia and Global Security Services. Responsibilities include incident resolution, employee onboarding and offboarding, account administration, device deployment, Microsoft 365 and Entra ID administration, endpoint troubleshooting, networking, VPNs, meeting room technology, asset management, documentation, and support for technology projects and service improvements.
Summary Generated by Built In
Are you a hands-on IT support professional who enjoys solving technical problems and delivering exceptional customer service?
We’re looking for a proactive and technically capable EUT Services & Infrastructure Support Engineer to become the primary IT contact for our Gold Coast office and support colleagues across CFC Australia and Global Security Services (GSS).
About the role:
About the role:
This is an opportunity to take ownership of onsite technology support within our Gold Coast office while contributing to CFC’s global EUT operating model.
You’ll work across Microsoft 365, identity and access management, endpoint technologies, networking, meeting room technology and office infrastructure. You’ll collaborate with experienced global teams while helping to improve the technology experience for colleagues across Australia.
Why Join Us?
Working with CFC means joining a market‑leading, innovative underwriting team that values excellence, development, and collaboration. You’ll have access to meaningful professional growth opportunities, exposure to diverse risks and brokers, and the chance to strengthen your industry presence through events and networking.
Our culture emphasises continuous improvement, teamwork, and a supportive environment that empowers you to succeed and progress in your underwriting career.
Responsibilities Include:
- Providing onsite, walk-up and remote IT support across CFC Australia and GSS
- Managing incidents and service requests through to resolution
- Supporting employee onboarding, offboarding, account administration and device deployment
- Administering Microsoft 365, Entra ID, MFA and endpoint technologies
- Troubleshooting devices, applications, networks, VPNs and meeting room technology
- Supporting local infrastructure and escalating complex issues to global teams
- Maintaining IT assets, documentation and operational procedures
- Supporting technology projects, change activities and service improvements
About You:
- Experience in desktop support, End User Technology, infrastructure support or a similar role
- Hands-on experience with Microsoft 365, Entra ID and endpoint technologies
- Strong troubleshooting skills across Windows, macOS, Teams and networking
- Knowledge of Cisco, Meraki, Cato or similar technologies
- Experience working within ITIL-based service management processes
- Strong customer service, communication and problem-solving skills
- Ability to work independently while collaborating with global teams
Why you'll love working at CFC:
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
Only shortlisted candidates will be contacted.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.
Skills Required
- Experience in desktop support, End User Technology, infrastructure support, or a similar role
- Hands-on experience with Microsoft 365, Entra ID, and endpoint technologies
- Strong troubleshooting skills across Windows, macOS, Teams, and networking
- Knowledge of Cisco, Meraki, Cato, or similar technologies
- Experience working within ITIL-based service management processes
- Strong customer service, communication, and problem-solving skills
- Ability to work independently while collaborating with global teams
- Australian Citizen or Permanent Resident
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
