Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.
Job Description
Accountability: Time split: 40 % End User and ATM Support
- Installs, upgrades, configures and troubleshoots desktop operating systems as required by dependent services.
- Installs, upgrades, configures and troubleshoots desktop applications e.g. Microsoft Office and other specialist banking applications as required by dependent services.
- Installs, upgrades, configures, backs up and troubleshoots application servers, file and print, Teller, and other such servers.
- Installs, upgrades, configures and troubleshoots desktop resources e.g. phones, printers, scanners, Card and PIN systems as required by dependent services.
- Monitors resource utilization and performance of servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels.
- Ensures that all PCs are duly protected with up-to-date antivirus definitions and latest release of patches.
- Regularly monitors the incidence, trends, status and speed of resolution of enquiries and problems and is pro-active in devising improvements and recommending changes to systems, products or services.
- To ensure all ATMs are operating effectively, thereby providing the highest level of ATM availability and performance.
- To ensure change management procedures are adhered to when performing any changes on production/live systems.
- Provide high level of functional expertise to resolve major complex live business problems relating end user hardware and software.
- To provide second line support for end user hardware, software, and ATMs; reviewing and providing advice on parameter settings.
- To ensure information security guidelines are implemented and adhered to as prescribed by group information security.
- Play a part in conducting UAT and OAT activities related to country projects.
- Play a role in supporting various projects at different stages.
- Support business in converting their requirements to IT applications.
- To manage migration related activities.
- To supervise maintenance of End User hardware
- Ensure that proper testing occurs for all End User and ATM related changes released into the production environments as assigned to by Line Management.
- Provide technical support for software installation and configuration issues and provide resolution.
- Provide diagnostic analysis to determine next steps for all user levels in order to identify the cause and resolution of issues encountered in the use of hardware and software.
Accountability: Test Management Time split:20%
- Review releases and assign appropriate release testing tasks
- Compile and review the Testing Deliverables
- Conduct installation procedure tests
- Participate in functional, performance, and integration testing results
- Coordinate user acceptance testing
- Coordinate back out testing
- Conduct supporting documentation review
- Compile test results
- Conduct release test review
- Coordinate post release testing
- Validate and communicate results of testing activities Mandatory Risk and Control objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Accountability: Risk Management Time split: 20%
- Build relationship with country IT Risk and Governance team and provide support wherever required.
- Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Accountability: People Management Time split: 20%
- Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
- By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
- Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
Education
Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
