EUC Lead Engineer, Endpoint Enablement

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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This role sits within our End User Enablement and Service Delivery team. You will be part of a global team focusing on the effective delivery and timely support of our employee touchpoints which comprise Windows and MacOS desktop and our mobile device management (*MDM/MAM) using Microsoft Intune/SCCM. 
 
As our EUC Lead Engineer, you should have a comprehensive understanding of what it takes to not only manage the existing Intune/SCCM ecosystem but equally comfortable reviewing the existing architecture and proposing design changes to take this environment to the next stage of innovation.  

Questions you should ask yourself would be: 

If you were tasked to revisit and rebuild the global desktop imaging process from initial design to deployment of a solution, how comfortable are you in this example of reviewing architecture, proposing new vendor solutions? 

What is your confidence level with managing regular Windows updates, patching and addressing critical OS vulnerabilities in a timely fashion.  

Do you have what it takes to lead and mentor additional members of your team which may be situated in various office locations globally? 

 
Essential Requirements

 5+ years practical experience of Microsoft Intune focusing on image creation for Windows and MacOS endpoints, leveraging Autopilot, Desktop Analytics, Group policy migration, co-management, hybrid join, management of the iOS and Android MDM/MAM space. 

• Understanding of SCCM, ADMON, Windows AD/Azure services, Office 365, Outlook and Exchange.  

• Sound knowledge of supporting/troubleshooting Windows 10/11 and MacOS.  

• Understands active directory, group policy, Azure AD  

• Networking fundamentals and familiar with cloud/Saas platforms.  

• Configure, deploy and maintain Intune packages and policies.  

• Windows Autopilot deployment and troubleshooting.  

• Maintain documentation for Intune configurations and policies.  

• Proactively address device compliance, security, and performance issues.  

• Strong scripting skills for automation (e.g., PowerShell and Bash.  

• Experience with patch management for both Microsoft updates and third-party applications.  

• Vendor management, capable of working with hardware/software vendors to work on improvements and/or address technical challenges.

We use a combination of Microsoft Intune and Lansweeper for visibility on how endpoints are performing. An understanding of Lansweeper will help you considerably with being able to hit the road running. 
 
Essential Requirements 

• 5+ years practical experience of Microsoft Intune including Autopilot, Desktop Analytics, Group policy migration, co-management, hybrid join, management of iOS and Android.  

• Understanding of SCCM, ADMON, Windows AD/Azure services, Office 365, Outlook and Exchange.  

• Sound knowledge of supporting/troubleshooting Windows 10/11 and MacOS.  

• Understands active directory, group policy, Azure AD  

• Networking fundamentals and familiar with cloud/Saas platforms.  

• Configure, deploy and maintain Intune packages and policies.  

• Windows Autopilot deployment and troubleshooting.  

• Prior experience as a team lead or senior mentor to junior staff.  

• Maintain documentation for Intune configurations and policies.  

• Proactively address device compliance, security, and performance issues.  

• Strong scripting skills for automation (e.g., PowerShell and Bash.  

• Experience with patch management for both Microsoft updates and third-party applications.  

• Vendor management, capable of working with hardware/software vendors to work on improvements and/or address technical challenges. 

Team and personality: 

• Good verbal and written communication in English.  

• Strong communication and interpersonal skills, with the ability to collaborate effectively with users, professionals, and IT teams.  

• Always looking for opportunities to innovate and improve yourself.  

• Strong problem-solving skills with the ability to make decisions in a fast-paced and complex environment.  

Desired Skills 

• Understanding of ITSM platforms such as ServiceNow, Jira etc.  

• ITIL experience.  

• Lansweeper, Dell Assist, Dell Command Update, Dell Tech Direct.  

• Prior experience JAMF/KANDJI for MACOS endpoint management.  

• Understanding of Apple Device Enrolment Program (DEP)  

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.