Nos encontramos en la búsqueda de un ingeniero de soporte técnico, para la CDMX.
As an On-Site Support Technician, with a minimum of one to three years of technical experience in service delivery and troubleshooting end-user hardware and software configuration issues, you will be responsible for providing high-quality services to end users.
Job Requirements:
Provide customer-oriented end-user support, including the installation and configuration of desktop computers, laptops, mobile devices, associated peripherals, and related software.
Perform Break/Fix repairs, Desk-Side Support, IMACD activities, data migration, equipment refreshes, etc.
Perform on-site updates, configuration changes, and software installations.
Provide on-site technical assistance to end users.
Identify potential issues that could negatively impact the end-user experience and take the necessary actions to prevent them.
Manage the ticket queue and ensure that tickets are resolved and closed within the defined Service Level Agreement (SLA).
Respond to end-user requests regarding ticket status and provide timely follow-up as required.
Coordinate with vendors to provide end-user support, such as hardware vendor technicians for warranty repairs or replacements.
Perform security, control, and compliance-related tasks associated with end-user support, such as access reviews, risk assessments, control checks, facility inspections, and maintenance of verification records.
Coordinate with Level 3 Support groups and project teams to improve service delivery, maintenance, and updates.
Provide IT support for on-site or off-site events and meetings, including venue setup, coordination with the venue's IT/AV contacts, and on-call support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide on-call support outside regular working hours on a rotating basis, when required.
In the event of future business requirements involving travel, logistics and travel expenses will be covered based on actual costs.
Provide “Hands and Feet” support for voice and data network devices.
Other Requirements:
Location: Blvd. Miguel de Cervantes Saavedra, Col. Granada, Miguel Hidalgo, México City, México.
Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m.
Remuneration: MXN 18.000,00 net.
Experience: 2 to 4 years.
Work Model: On-site (3-month contract).
English Level: Advanced (tests Will be conducted)
Skills Required
- 2 to 4 years of technical support experience
- On-site work at Blvd. Miguel de Cervantes Saavedra, Col. Granada, Miguel Hidalgo, Mexico City
- Advanced English (tests will be conducted)
- Experience with desktop/laptop/mobile installation, configuration and peripheral support
- Experience performing Break/Fix, Desk-Side Support and IMACD activities
- Ability to perform data migrations and equipment refreshes
- Experience managing ticket queues and meeting SLAs
- On-call support availability on a rotating basis
- Familiarity with vendor coordination and warranty repair processes
- Perform security, control and compliance tasks (access reviews, risk assessments, control checks)
- Hands-and-feet support for voice and data network devices and AV
- Willingness to support on-site/off-site events and disaster recovery response
- Work schedule Monday to Friday, 8:00 a.m. to 6:00 p.m.
- 3-month on-site contract
What We Do
GSB Solutions is a global company offering technology solutions, ICT solutions, human capital management, educational programs, and cybersecurity services, leading digital transformation through software development and IT consulting.
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