- GPC is the largest industrial and automotive aftermarket parts and service suppliers in Asia Pacific.
- Monday _Friday (40 hours)
- Hybrid Role | WFH 1 day per week.
About the role
A rare opportunity exits to join the GPC Asia Pacific Business Systems team in the EUC Support Specialist role at our GPC & Motion Support Offices.
The purpose of the role is to ensure that IT Technology within the organisation is supported by a support specialist that can own and deliver a high level of service/solutions to all stakeholders in a timely and effective manner whilst managing conflicting priorities and ensuring stakeholder satisfaction.
This is a hands-on role that requires a self-starter that can work autonomously and deliver on GPC values on each occasion.
As an onsite team member located in Auckland, you will be required to manage duties between supporting executives and the business team located within the GPC & Motion support offices in Mt Wellington, supporting the broader business in ensuring the availability of service to the GPC Asia Pacific network of stores, warehouse and offices over 500+ locations in Australia, New Zealand.
The ideal candidate must be passionate about I.T, provide exceptional customer service and be able to work across technology boundaries to support our business and delivery on Service level Agreements.
Key Responsibility Areas (KRA)
- Manage a high level of engagement with technical operation leads located in Australia.
- Coordinated execution of projects task with support of Technical Leads and Project Managers
- Deliver weekly updates to EUC Manager on support provided and progress.
- Ensure support office I.T services are well maintained and operational.
- Provide priority assistance for on-site support at GPC and Motion Support Office
- Manage IT Asset within the business and ensure compliance with standards.
- Maintaining at all-times a strong focus on effective delivery of service to variable business units
Role Requirements
- Graduate diploma in Information Technology or equivalent
- 5+ years’ experience working in an IT Support Role with multiple disciplines.
- Proficient in time & priority management
- Skilled in the use of Service Now for IT Service Management
- Expert knowledge in Active Directory (Users, Groups, Policy)
- Proficient in application patching and deployment via SCCM & Intune (BigFix experience desired)
- Experience within a corporate Mac environment.
- Experience with asset management & tracking within corporate environment.
- Experience supporting remote handheld devices (Zebra, Honeywell)
- Experience supporting office & store printer functionality.
- Experience in 0365 service management (Email, Teams & Office Apps)
- Excellent knowledge of Windows 11 Operating system & corporate applications
- Expert in creation of knowledge base articles & keeping documentation.
Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:
- Staff discounts across the GPC Asia Pacific group of Companies
- Private health insurance discounts
- Employee assistance program
- A highly safety conscious work environment
- We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation
- Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!
GPC Asia Pacific
Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.
Yet we are more than just a parts and service company. We propel people forward.
With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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What We Do
Genuine Parts Company (GPC), founded in 1928, is a global service organization engaged in the distribution of automotive and industrial replacement parts. We serve hundreds of thousands of customers from a network of more than 10,000 locations in 14 countries and have approximately 50,000 employees.
