[EU] ICT Incident Manager

Posted 22 Days Ago
Be an Early Applicant
Vienna, AUT
In-Office
Mid level
Fintech • Cryptocurrency
The Role
Manage ICT and encryption-related incidents, coordinating detection, escalation, resolution, documentation, communications, and regulatory reporting for EU operations. Implement ICT business continuity and recovery plans, conduct crisis exercises, support global incident communication practices, and maintain compliance with banking regulations and DORA. The role requires collaboration with stakeholders, strong problem-solving skills, and in-person work at the Vienna headquarters.
Summary Generated by Built In

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
 
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
 
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Job Responsibilities
  • Responsible for detecting, addressing, and resolving ICT-related incidents efficiently to minimize operational disruptions.
  • Responsible for developing, implementing, and managing communication strategies for ICT-related and encryption-related incidents, ensuring efficient and clear reporting.
  • Responsible for implementation of ICT business continuity or ICT response and recovery plans in the event of activation during a crisis and also regular exercises
  • Handling encryption-related incidents, ensuring compliance with policies and maintaining operational resilience.
  • Promptly detects, escalates, and documents incidents, coordinating responses to ensure timely resolution and prevent recurrence.
  • Handle all communication related to incidents and company announcements for EU operations, particularly those with regulatory relevance, maintaining compliance and transparency.
  • Ensures timely and accurate information dissemination to stakeholders, supporting the organization’s operational and regulatory obligations.
  • Coordinate and assist in the global ICT Incident and Communication practice
  • Other tasks and IT duties as assigned by EU CISO
Job Requirements
  • At least 3-5 year work experience in financial services with deep knowledge in banking regulation (first experience with DORA)
  • Experience with incident management tools and IT service management (ITSM)
  • Basic understanding of IT infrastructure, operations and crypto industry
  • Have certain projects implementation and management experience
  • Possess good learning, communication and independent problem-solving abilities
  • Must be able to multitask and work in a fast-paced environment
  • Fluent in German and English mandatory, Mandarin is a plus
  • This role requires successful candidates to be based in-person in Vienna Headquarter

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Skills Required

  • At least 3–5 years of work experience in financial services
  • Deep knowledge of banking regulation
  • Experience with DORA
  • Experience with incident management tools and IT service management
  • Basic understanding of IT infrastructure and operations
  • Basic understanding of the cryptocurrency industry
  • Project implementation and management experience
  • Strong communication, learning, and independent problem-solving abilities
  • Ability to multitask in a fast-paced environment
  • Fluency in German and English
  • Mandarin language skills
  • Ability to work in person at the Vienna headquarters
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Dubai
3,000 Employees
Year Founded: 2018

What We Do

Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings. At the heart of Bybit's mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey. As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered. Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto. Embrace the Digital Revolution with Bybit: Your Trusted Partner in the Crypto Frontier. #CryptoArk #Bybit

Similar Jobs

Circle (circle.so) Logo Circle (circle.so)

Lead Engineer, AI Platform

Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
In-Office or Remote
43 Locations
250 Employees
In-Office
Vienna, AUT
121228 Employees
In-Office
Vienna, AUT
121228 Employees

Hilton Logo Hilton

Director Of Sales

Software • Hospitality
In-Office
Vienna, AUT
121228 Employees

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Artificial Intelligence • Fintech • Software
New York, New York
9 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account