Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
The IT Operations Specialist – Onsite Support is responsible for providing hands-on technical support and operational maintenance of end-user technology, workplace infrastructure, and collaboration systems within the Paris office.
This position serves as an onsite escalation point beyond the Level 1 Service Desk, independently troubleshooting and resolving hardware, software, connectivity, and conference room technology issues while supporting device deployments, lifecycle refreshes, and local technology initiatives.
The role collaborates with regional Operations, Service Desk, L3 Engineering, and Service Owners to ensure reliable technology services, maintain operational stability, and deliver excellent employee technology experience.
Key Responsibilities
- Provide onsite technical support for end-user hardware, software, peripherals, network connectivity, and workplace technology beyond Level 1 Service Desk support.
- Troubleshoot and resolve incidents and service requests involving Windows and macOS devices, Microsoft 365 applications, and enterprise end-user technology.
- Deploy, configure, maintain, refresh, and recover laptops and associated equipment throughout the device lifecycle process.
- Provide hands-on support for conference room audiovisual systems, video conferencing equipment, Microsoft Teams, Cisco, and unified communications technologies.
- Execute approved onsite technology upgrades, deployments, and operational initiatives in coordination with Engineering and Service Owners, following established procedures and change management processes.
- Perform initial troubleshooting of LAN, Wi-Fi, VPN, and other connectivity issues and coordination when escalation is required.
- Support Microsoft Intune and other endpoint management tools for device enrollment, configuration, application deployment, and troubleshooting.
- Maintain accurate hardware inventory, asset assignments, equipment lifecycle records, and device recovery documentation.
- Support employee onboarding, offboarding, office moves, and technology setup in coordination with HR, Facilities, and other business teams.
- Maintain accurate incident, request, and change records in ServiceNow, ensuring appropriate documentation, communication, escalation, and resolution.
- Meet established service level agreements (SLAs) and operational performance metrics, ensuring timely resolution of incidents and requests while maintaining service quality and customer satisfaction.
- Develop and maintain technical documentation, standard operating procedures, and knowledge articles to support consistent service delivery.
- Collaborate with Service Desk, regional Operations, Engineering, and business stakeholders to resolve technical issues, support technology changes, and improve operational processes.
Required Qualifications
- 3–5 years of experience in IT Operations, desktop support, onsite technical support, or a related end-user technology discipline.
- Hands-on experience troubleshooting Windows operating systems, Microsoft 365 applications, laptops, peripherals, and enterprise workplace technology.
- Experience deploying, configuring, troubleshooting, and supporting end-user devices in an enterprise environment.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN connectivity.
- Experience supporting conference room audiovisual equipment, video conferencing platforms, and unified communications technologies.
- Hands-on experience with Microsoft Intune for device enrollment, configuration, application deployment, compliance, and endpoint troubleshooting.
- Experience using IT Service Management platforms such as ServiceNow for incident, request, and change management.
- Strong technical troubleshooting, organizational, and problem-solving skills.
- Demonstrated ability to work independently, manage priorities, take ownership of technical issues, and follow through to resolution.
- Excellent customer service, interpersonal, and communication skills with the ability to collaborate across regional and global teams.
- Fluency in French and professional proficiency in English, both written and verbal, required.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) preferred at hire, with an expectation to obtain certification within 12 months of employment.
- ITIL Foundation certification or equivalent IT Service Management experience.
- Experience supporting macOS devices and Apple enterprise management technologies.
- Experience with Microsoft Teams Rooms, Webex, or other enterprise audiovisual and collaboration platforms.
- Familiarity with Active Directory, Microsoft Entra ID, and basic identity and access management activities.
- Experience supporting technology refresh projects, office deployments, and workplace technology improvements.
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- 3-5 years of experience in IT operations, desktop support, onsite technical support, or related end-user technology
- Hands-on experience troubleshooting Windows operating systems, Microsoft 365 applications, laptops, peripherals, and enterprise workplace technology
- Experience deploying, configuring, troubleshooting, and supporting end-user devices in an enterprise environment
- Working knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN connectivity
- Experience supporting conference room audiovisual equipment, video conferencing platforms, and unified communications technologies
- Hands-on experience with Microsoft Intune for device enrollment, configuration, application deployment, compliance, and endpoint troubleshooting
- Experience using IT service management platforms such as ServiceNow for incident, request, and change management
- Strong technical troubleshooting, organizational, and problem-solving skills
- Ability to work independently, manage priorities, take ownership of technical issues, and follow through to resolution
- Excellent customer service, interpersonal, and communication skills with ability to collaborate across regional and global teams
- Fluency in French and professional proficiency in English, written and verbal
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline, or equivalent practical experience
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), or obtain certification within 12 months
- ITIL Foundation certification or equivalent IT service management experience
- Experience supporting macOS devices and Apple enterprise management technologies
- Experience with Microsoft Teams Rooms, Webex, or other enterprise audiovisual and collaboration platforms
- Familiarity with Active Directory, Microsoft Entra ID, and basic identity and access management activities
- Experience supporting technology refresh projects, office deployments, and workplace technology improvements
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
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Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
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Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
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Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
