ETF Operations Manager

Duties & Responsibilities

Supervise the daily activities of an ETF Operations team consisting of individuals varying in skill levels from entry level to Lead level operations staff.

Operations and Subject Matter Expert

• Primary contact for ETF clients and ETF ecosystem 
• Develop/maintain strong working relationship(s) with advisors, authorized participants (APs), portfolio managers, exchanges, distributors, and custodians
• Monitor AP activity and ensure that ETF creation/redemption orders are in good standing
• Understand basket creation and mechanics and impact to downstream processes and systems
• Subject matter expert for business development and client relationship management
• Develops and maintains strategic relationships with senior business line management
• Identifies and pursues new business opportunities and partnerships to expand the client base
• Identifies any product gaps and develop and executes business plans to close them
• Reconcile key accounts and resolve all exceptions on a daily basis.  Report information to APs, custodians, brokers, and accounting systems
• Provides technical, industry and client specific training
• Amend or add new policies and procedures as needed

Personnel Management

• Manage an ETF Operations team of 2-5 members with varying levels of experience
• Fosters a collaborative and innovative culture within the team
• Manages associate time, salary, and performance records; initiates change of assignments, salary increases, conducts performance appraisals and management activities, and recommends staffing changes
• Develop and communicate performance objectives and individual development plans
• Collaborate with Human Resources on any disciplinary action needed
• Manage ETF Operations workload and act as escalation point for any issues the team is experiencing
• Coordinate training of Fund Accounting and Fund Administration staff to ensure consistency
• Assess training opportunities and develop training programs accordingly and present training materials to the department as needed

Onboarding

• Manage client launches, including working with the advisor to establish the appropriate fund set-up, reporting needs, trade delivery methods, etc. to ensure a smooth transition
• Work with assigned relationship manager for ensure onboarding execution
• Partner with various internal/external parties to ensure compliance with SEC, IRS, and GAAP reporting regulations.
• Other duties as assigned.

Knowledge & Skills

MINIMUM:

• Excellent analytical and organizational skills with strong attention to detail
• Problem solving and initiative-taking
• Advanced Microsoft Office skills and advanced Excel skills. Demonstrated aptitude and experience with in-house software
• Demonstrated managerial and teamwork skills
• Strong understanding of the industry and the changing environment while anticipating client needs
• Good relationship development skills and an aptitude for client service
• Exhibit initiative in a high performing culture and have a track record of meeting or beating deadlines
• Demonstrates excellent work habits, attendance, and attitude
• Required to communicate effectively with clients and/or coworkers using common telecommunication and computer equipment
• Demonstrated ability to multi-task
• Demonstrate initiative both independently and within a diverse team or with a diverse range of people

Requirements

MINIMUM:

• Seven (7) years ETF Operations / AP services or related experience

• 2 years of Lead experience
• Bachelor's degree in Accounting or Finance. or any combination of education and experience that would provide an equivalent background

PREFERRED

• Background in fund accounting or ETF custody settlements

Work Environment:

Typical office environment. Occasional overnight travel may be required.

Supervision: 

Manages a team of ETF Operations staff including oversight, hiring, selection and performance management.

Compensation Range:

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.