ETF Operations Analyst

Duties & Responsibilities

ETF Operations Analysts are accountable for all functions related to the daily monitoring of ETF activities, including NAV production oversight, basket processing, reconciliation, and client service across a multi-fund book of business. ETF Operations Analysts operate independently, serving as the subject matter expert for internal teams, clients, and market participants. Analysts are responsible for authoring and maintaining operational procedures, driving process improvements, and resolving complex exceptions through independent root cause analysis.

Operations & Subject Matter Expertise

• Primary contact for ETF clients and the broader ETF ecosystem
• Develop and maintain strong working relationships with advisors, authorized participants (APs), portfolio managers, exchanges, distributors, and custodians
• Monitor AP activity and independently resolve creation/redemption order exceptions without escalation
• Own basket mechanics end-to-end, including downstream impact to fund accounting, tax, and NAV processes
• Identify product and operational gaps; develop and execute business plans to close them
• Reconcile key accounts and resolve all exceptions daily; report information to APs, custodians, brokers, and accounting systems
• Provide technical, industry, and client-specific training to junior staff and onboarding clients

Procedure Development & Process Ownership

• Author, maintain, and version-control all operational procedures for basket processing, reconciliation, NAV review, and client reporting
• Lead post-exception reviews; document root cause and corrective action independently
• Contribute operational requirements, UAT test cases, and training materials for system implementations and platform enhancements

Onboarding

• Lead client fund launches, including fund setup, reporting needs, and trade delivery specifications to ensure a smooth transition
• Partner with assigned relationship managers to ensure onboarding execution
• Independently apply SEC, IRS, and GAAP reporting requirements to day-to-day operational decisions
• Other duties as assigned

Knowledge & Skills

MINIMUM QUALIFICATIONS:

• Expert understanding of ETF basket mechanics, creation/redemption dynamics, and NAV computation — applied independently without reference
• Demonstrated ability to author operational procedures and process documentation to an audit-ready standard
• Proven track record of independently troubleshooting and resolving complex operational exceptions
• Advanced Microsoft Office and Excel skills; strong aptitude for internal and industry platforms
• Excellent analytical and organizational skills with rigorous attention to detail
• Strong written and verbal communication skills; able to lead client conversations independently
• Demonstrated ability to manage multiple time-critical daily deliverables without supervision

Requirements

MINIMUM:

• Bachelor’s degree in finance, or proven abilities in previous roles
• Five (5) years in ETF Operations, Fund Accounting, Fund Administration, Fund Custody or related experience or 5 years of UMB Fund accounting experience

PREFERRED:

• Background in fund accounting or ETF custody settlements

Work Environment:

Typical office environment. Occasional overnight travel may be required.

Supervision: 

None

Compensation Ranges:

US Employees in California, Washington DC, New Jersey, and New York:

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin:

US Employees in all other states not listed above:

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

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