Estimate Review Manager

Manages the work of Estimate Review staff. Ensures department provides clients with consistent, timely and high quality contractor work product that meets industry and client specific estimating standards. Subject Matter Expert of Xactimate and client estimating guidelines.

• Manages all aspects of assignment process involving Estimate Review/Reinspection.
• Manages and monitor staff to ensure high levels of customer service.
• Audits department work product.
  • Monitors and analyzes report data.
  • Handles HR issues and corrective action.
  • Evaluates staff attendance and performance.
  • Review department goals and procedures to ensure they are up to date.
  • Write and deliver yearly performance evaluations for supervisors, and review evaluations for review staff prior to delivery.
  • Hold 30,60,90 day meetings with new hires to discuss their progress.
  • nominate supervisors, staff for recognition.
  • Manages department morale.
• Meets with carriers to discuss Estimate Review processes, issues, calibrations.
• Review volume and staffing trends, recommend new hires as needed.
• Work with SR leadership on implementation of new clients or expansions.
• Review training materials for final approval.
• Run CIQ meetings.
• Have operations meetings with each supervisor weekly.
• Have operations meeting with SR manager weekly.
• Work with recruiter weekly to discuss recruiting candidates.
• Attend and speak at yearly conference with contractors and clients.
• Resolves estimating issues.
  • Handle manager escalations, involving calls to contractors and reviewing them for suspension or termination.
• Communicates necessary information to employees on a timely basis.
• Evaluates staff attendance and performance.
• Interviews prospective employees.
• Works to enhance or design applications as needed for improving processes.
• Completes special projects as assigned.
• Upholds the Crawford Code of Business Conduct at all times.

• B.S. or B.A. in Business Management or equivalent, or related experience is required.
• Minimum of five years experience in a customer service related supervisory position.
• Minimum of four years construction estimating or property insurance background.
• At least five years previous management experience or other transferrable experience leading and motivating teams. Previous business experience including coordination of workflow or management preferred.
• Ability to utilize internal web-based programs
• Computer literate with working knowledge of e-mail and the Internet.
• Proficient in the use of MS Office (Word/Excel/Outlook)
• Proficient in Xactimate and other estimating tools
• Ability to analyze data and resolve issues
• Excellent written and verbal communication skills.
• Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors

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