About the role
We have a new opportunity for an Estates Contract Assistant to join the team in Oldham on a permanent, part-time contract, working 21 hours per week across Monday to Friday. We offer a hybrid working model, offering a balance of office and home working.
The successful candidate will support a portfolio of estate contracts and community lettings, progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will monitor contract performance, accurately raise orders for works and budget tracking, and resolve invoice queries.
You will ensure contractors represent Guinness professionally on-site, reporting issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community lettings, carry out service reviews, and ensure compliance with Health & Safety and legal requirements.
What we are looking for
We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, financial coding and invoice processing. You will also be able to demonstrate:
- Experience in providing excellent customer service over the phone, including dealing with sensitive issues.
- Good listening skills.
- Proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone.
- Proven ability to type and accurately enter data during customer calls.
- Excellent written, oral, and interpersonal communication skills, including knowledge of Microsoft Office.
- Ability to analyse information and present clear options.
- Self-motivated.
- Good planning and organising skills.
- Good attention to detail.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.
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About UsSkills Required
- Experience as an administrator
- Customer service experience, including handling sensitive issues by telephone
- Experience with ordering systems
- Experience with financial coding and invoice processing
- Ability to provide accurate written and telephone responses to routine customer enquiries
- Ability to type and accurately enter data during customer calls
- Excellent written, oral, and interpersonal communication skills
- Knowledge of Microsoft Office
- Ability to analyse information and present clear options
- Self-motivated approach
- Good planning and organisational skills
- Good attention to detail
What We Do
The Guinness Partnership is a housing association focused on improving lives by providing homes and housing services. It develops and manages more than 70,000 homes across England, including affordable rental homes, affordable home-ownership options, and specialist housing for older people. It also maintains and improves existing homes and reinvests profits from property sales into building more affordable housing, serving residents and communities through its housing and customer services.
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