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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position communicates with customers to bring resolution to unpaid accounts. He/She works to improve cash flow, minimize delinquency, reduce Days Sales Outstanding, and limit bad debt exposure through customer interaction. This position identifies and prioritizes issues impacting payment. He/She overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.
Responsibilities:
- Contacts internal and external customers and vendors to gather inquiry details, provide resolution, and ensure customer satisfaction.
- Educates administrative groups on proper procedures and verifies adherence.
- Partners with various departments to resolve and correct payment/billing issues.
- Participates in implementation of new or improved processes to ensure proper usage and adherence.
- Communicates operational instructions to processing workgroups.
- Provides support to internal and external customers to address billing issues and provide requested reports.
- Oversees daily workflow.
Qualifications:
- Bachelor’s Degree or International equivalent - Preferred
- Bachelor’s Degree or International equivalent in Accounting, Finance, or a related field - Preferred
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Willing to travel - Preferred
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Skills Required
- Bachelor's Degree or International equivalent - Preferred
- Bachelor's Degree or International equivalent in Accounting, Finance, or a related field - Preferred
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Willing to travel
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