The Role
Owns end-to-end customer onboarding and adoption for an ESG data management platform, including environment setup, metric customization, data input, and advisory services. Delivers executive-ready ESG outputs, shares best practices internally, supports platform testing, and translates customer needs into product improvements. Requires ESG reporting and disclosure expertise, knowledge of major sustainability frameworks, strong analytical and communication skills, and proficiency with Excel and office productivity tools.
Summary Generated by Built In
In this role, you’ll be at the intersection of ESG, customers, and technology, helping organizations turn their sustainability goals into meaningful action. You’ll own customer onboarding and adoption, deliver high-impact ESG advisory services, and bring customer insights directly into product improvements. You’ll also help shape how we scale ESG expertise across Novisto by sharing best practices, supporting internal learning, and partnering with Product to test and launch new capabilities—all while helping ensure a secure, trusted experience for our customers.
Your responsibilities will include:
- Interfacing with customers to understand their needs in collaboration with the Customer Success team;
- Own customer onboardings end-to-end, including environment creation and management, metric creation and customization, and data input; as well as continuing to offer value through the adoption phase.
- Deliver ESG advisory services and present executive-ready outputs to customers
- Sharing ESG knowledge internally via training and best-practice guidance to scale consistency across the organization.
- Contributing to the testing and deployment of platform functionalities.
- Translate customer needs into product requirements; working collaboratively with Product to improve workflows.
- Follow the policies and procedures
- Respect and follow the established security controls
- Report any risk, incident or anomalous situation that could affect the security of Novisto or customer data
What we’re looking for:
- Bachelor’s or Master’s degree in one of the following: Sustainability, Environmental Science, Environmental Engineering, Business, Finance, Development Studies, Communications or any related fields
- 3+ years’ experience in a relevant field, including Sustainability, ESG Reporting and Disclosure, Business, Sustainable Finance, Consulting, Corporate governance, Product/SaaS
- ESG domain knowledge: materiality, core ESG KPIs, GHG basics (Scopes 1–3), common frameworks (CSRD/ESRS, ISSB/IFRS, GRI, CDP, PCAF/financed emissions, PRB) and familiarity with GCC disclosures
- Knowledge in one or more of the following fields is an asset: ESG reporting, investor relations, governance, risk management, sustainable development, sustainable finance, internal audit, data management, change management, systems thinking;
- SASB Fundamentals of Sustainability Accounting (FSA) Credential an asset;
- Proficiency in Google suite (Gmail, Drive, Slides, Sheets, Forms) and Microsoft Office, specifically strong Excel skills
- Data driven, detail oriented;
- Attention to customer satisfaction;
- Keen analytical thinking;
- Excellent verbal and written communication skills; proficiency in Arabic an asset;
- Raises risks and blockers early
- Ability to distill large amounts of information into shareable insights;
- Continuous learning mindset (professional curiosity);
- Strong work ethics, high standards of quality;
- Can work both independently and collaboratively in a fast-paced environment.
- Join an early stage, well-financed company
- Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
- Contribute your knowledge and insights to increase awareness and knowledge of sustainability
- Remote Work
- 4 weeks of vacation
- Stock option plan
Skills Required
- Bachelor's or Master's degree in Sustainability, Environmental Science, Environmental Engineering, Business, Finance, Development Studies, Communications, or a related field
- 3+ years of experience in sustainability, ESG reporting and disclosure, business, sustainable finance, consulting, corporate governance, or product/SaaS
- Knowledge of ESG materiality, core ESG KPIs, GHG accounting basics including Scopes 1-3, and frameworks such as CSRD/ESRS, ISSB/IFRS, GRI, CDP, PCAF, and PRB
- Familiarity with GCC disclosures
- Proficiency with Google Workspace and Microsoft Office, including strong Excel skills
- Data-driven and detail-oriented approach
- Strong analytical thinking
- Excellent verbal and written communication skills
- Ability to distill large amounts of information into shareable insights
- Ability to work independently and collaboratively in a fast-paced environment
- Knowledge of ESG reporting, investor relations, governance, risk management, sustainable development, sustainable finance, internal audit, data management, change management, or systems thinking
- SASB Fundamentals of Sustainability Accounting Credential
- Proficiency in Arabic
- Customer satisfaction focus, continuous learning mindset, strong work ethic, and ability to raise risks and blockers early
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The Company
What We Do
Novisto is end-to-end enterprise software for smarter sustainability management, empowering companies to create value from their ESG data and reporting.
