Escrow Assistant/Receptionist

Reposted 3 Hours Ago
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Phoenix, AZ, USA
In-Office
Entry level
Real Estate • Financial Services
The Role
The Escrow Assistant/Receptionist greets clients, answers calls, manages documents and mail, and supports escrow transactions and accounting duties.
Summary Generated by Built In
Company Description

We offer a well-rounded benefits package effective the first of the month after commencement of employment. Benefits include such plans as a company paid life insurance and disability policies, 401(K), medical, dental, vision, paid time off and much more!

AMERICAN TITLE SERVICE AGENCY EMPLOYEES ARE DEDICATED TO THE FOLLOWING:

  • A commitment to a value system based on the respect for dignity of all individuals, whether customer or supplier.
  • Adherence to the highest ethical standards and expectation that each associate will maintain consistency, persistence and above all, integrity.
  • Striving for excellence in all that we undertake, encouraging consistent and continuous improvement in all results.
  • Recognizing that "Above all Else...Service"! to our customers maintains our existence.
  • Accepting responsibility and communicating clearly if we cannot honor a commitment. 

Job Description

Work Performance

  • Greet every one entering the office with eye contact and a smile
  • Answer phone, greeting caller with a friendly tone, and transfer calls or answer questions timely
  • Frequently check back with callers waiting on hold and offer options when applicable
  • Distribute mail
  • Open orders
  • Prepare and deliver opening documents
  • Adhere to and interpret earnest money timelines
  • Work basic prelim and place orders
  • Order payoff and HOA statements as required
  • Handle Accounting /daily deposits
  • Order office supplies
  • Provide support to Escrow Department by assisting with customer service and administrative duties related to escrow closings.
  • Prepare documents for closing and handles the complete disbursement and follow up of all escrow transactions

 

Team Work

  1. Assist the entire office with signings, document handling, answering phones
  2. Support good working relationships with all clients

Qualifications

 

  • Minimum of 6 months working in an office environment
  • Strong customer service 
  • Detail orientation
  • Computer data entry 
  • Excellent verbal and written communication
  • Problem solving skills

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

  • Minimum of 6 months working in an office environment
  • Strong customer service skills
  • Detail orientation
  • Computer data entry skills
  • Excellent verbal and written communication
  • Problem solving skills
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The Company
HQ: Phoenix, AZ
95 Employees
Year Founded: 2004

What We Do

American Title Service Agency serves home buyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, home builders and others involved in residential and commercial property transactions with products and services to suit their needs. American Title Service Agency was established in 2004 with primary offices in Scottsdale, Arizona specializing in lender escrow servicing. In October of 2007 the company was acquired by Superior Transaction Service, LLC. All of our branch managers have a minimum of fifteen years of experience in the escrow and title business and are proficient in all phases of escrow closings. Our title department is staffed by industry veterans with an average of approximately twenty years of title examination experience including residential, commercial, REO, lender and litigation or foreclosure specialties. American Title Service Agency is dedicated to: A commitment to a value system based on the respect for dignity of all individuals, whether customer or supplier. Adherence to the highest ethical standards and expectation that each associate will maintain consistency, persistance and above all, integrity. Striving for excellence in all that we undertake, encouraging consistent and continuous improvement in all results. Recognizing that "Above all Else...Service"! to our customers maintains our existence. Accepting responsibility and communicating clearly if we cannot honor a commitment.

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