Escape Room Operations Manager

Posted 21 Days Ago
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Rochester, NY, USA
In-Office
21-21 Hourly
Entry level
News + Entertainment
The Role
The Operations Manager oversees employees, manages scheduling and operations, and ensures excellent customer experiences at the Rochester location.
Summary Generated by Built In

The Great Escape Room is a fast growing, family-owned company offering a high-quality escape room experience.  Established in 2014, we have 16 locations across the Eastern United States.  We are looking for an Operations Manager to help us grow our Rochester location and create an excellent experience for our customers. 
The Operations Manager is responsible for the general oversight of employees, light administrative duties for their location and ensuring the player's optimal experience.
Job duties include but are not limited to the following:
  • Interviewing and assisting with selecting staff members who will best contribute to the location
  • Supervising day-to-day operations 
  • Assisting with schedules for location employees
  • Scheduling and responding to participants, inquiries, corporations, and group events through a variety of mediums
  • Managing physical aspects of the location as they relate to aesthetics and maintaining an overall professional environment.
  • Communicating with all forms of media including social media and press
The most important qualifications we are looking for are:
  • reliability
  • someone with a flexible evening and weekend schedule
  • problem solver
  • team player
We adhere to all EEOC hiring guidelines
  • $21/hr plus health insurance stipend, PTO and holiday pay

Skills Required

  • Reliability
  • Flexible evening and weekend schedule
  • Problem solving skills
  • Team player
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The Company
HQ: Orlando, Florida
53 Employees
Year Founded: 2015

What We Do

The Great Escape Room was one of the originators of the Escape Room craze that has swept the country. Opened in 2015 as a family venture, they created a new genre of entertainment that set the framework for thousands of innovative and creative artists to follow. The Great Escape Room is a real-life room escape game based on popular computer and mobile phone games. After entering a room with your team, the door is closed and you have entered into a new and immersive reality. Within a timeframe of 60-120 minutes (depending on the escape room), it is up to you and your teammates to work together to uncover a series of clues and solve challenging puzzles which will lead to your great escape. The owners’ dream was to create a three-dimensional experience in which participants could see, hear, and fully immerse themselves with clues and puzzles that have captivated people for many years. They also wanted to make sure teamwork was a big part of escaping their rooms. The family devised a clever series of puzzles that inspire lateral thinking, and most of all, a sense of fun and adventure. The Great Escape Room is an ideal experience for team-building events, birthday parties, a night on the town, or just an outing with the family. And the unique structure of the rooms is compatible with larger groups so nobody is ever left without anything to do. New ideas and rooms are in constant development as there is no limit to imagination.

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