Wells Fargo is seeking a Bilingual (Spanish) Escalations Representative in the sanctions center of excellence team.
In this role, you will:
- Support internal and external customers with inquiries and complaints regarding financial products and services
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
- 1+ year of customer contact experience in a Financial Services support environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual in Spanish and English
- 1+ years OFAC Investigations Experience
- 1+ years Wire Investigations Experience
- 1+ years Funds Transfer Experience
- Mainframe applications: HOGAN/SVP, PEGA.
- Self-motivated with a high level of initiative and accountability
- Excellent verbal, written, and interpersonal communication skills.
- Experience within a high volume, fast paced and constantly changing environment.
- Ability to understand client concerns, questions and problems pertaining to USD Wire Transfer transactions.
- Ability to work in team focused environment, while also working independently to achieve daily standards
- Identify trends and provide alternative solutions.
- Ability to achieve high production and quality standards
- Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
- Knowledge of swift/FED/Chips payments
- Familiar with ISO 20022
- Experience with sanctions screening and FIRCOSOFT
- Once training is completed must be available to work a hybrid model which typically consists of 3 days per week in the physical office location. May be subject to change.
- Must be available to work Monday-Friday from 9AM-6PM EST
- Must take and pass required language assessment. (Spanish)
Posting End Date:
25 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- At least 1 year of customer contact experience in a financial services support environment, or equivalent work experience, training, military experience, or education
- Bilingual Spanish and English proficiency
- Pass the required Spanish language assessment
- At least 1 year of OFAC investigations experience
- At least 1 year of wire investigations experience
- At least 1 year of funds transfer experience
- Experience with HOGAN/SVP and PEGA mainframe applications
- Knowledge of SWIFT, Fedwire, and CHIPS payments
- Familiarity with ISO 20022
- Experience with sanctions screening and FIRCOSOFT
- Excellent verbal, written, and interpersonal communication skills
- Ability to work in a high-volume, fast-paced, constantly changing environment
- Ability to understand client concerns involving USD wire transfer transactions
- Ability to meet production and quality standards
- Ability to navigate multiple computer applications and search tools
- Availability to work Monday through Friday, 9 AM to 6 PM EST
- Availability to work a hybrid schedule with approximately 3 days per week in the office after training
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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