We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Portworx® Escalation Engineer within our Technical Services team, you will serve as the primary technical authority bridging front-line support and core engineering to solve our most critical enterprise container storage challenges. You will collaborate directly with global enterprise customers, Technical Services Engineers, and Product Development teams to diagnose root causes and deliver high-impact resolutions. By tackling complex architectural edge cases across Kubernetes and multi-cloud environments, you will directly safeguard uptime for mission-critical production workloads while shaping product reliability and preventing future field escalations.
WHAT YOU'LL DO- Own High-Severity Technical Escalations: Serve as the final escalation tier prior to core engineering, conducting deep troubleshooting and initial code reviews in GoLang to resolve complex container storage incidents and maximize customer uptime.
- Bridge Technical Services & Engineering: Collaborate directly with Product Development teams to identify root causes, submit bug fixes, and ensure permanent product resolutions that minimize repeat escalations across the Everpure Platform.
- Elevate Support Organization Capabilities: Coach and mentor Technical Services Engineers through paired troubleshooting and knowledge creation, publishing high-value KB articles and FAQs that reduce mean-time-to-resolution (MTTR) across the team.
- Drive Systemic Product Stability: Proactively analyze telemetry and field trends to identify systemic vulnerabilities, translating real-world operational insights into actionable feedback for product and engineering teams.
- Experience: 8 years of customer-facing technical support experience.
- Container Ecosystem & Infrastructure Expertise: Deep technical mastery in supporting Kubernetes / Container orchestration platforms (Kubernetes, Docker, Tanzu) along with CKA-level expertise across cloud providers (AWS, GCP, Azure) and distributed storage architectures.
- Code Analysis & Automation Proficiency: Strong ability to perform code-level troubleshooting in GoLang and utilize DevOps automation tooling (such as Terraform, Ansible, Chef, or Puppet) to diagnose complex system behaviors.
- Incident Leadership & Communication: Exceptional customer-facing communication skills with a proven ability to manage high-stakes crisis situations, maintaining composure while navigating multi-party technical discussions.
- Operational Adaptability: Resourcefulness in managing multiple high-priority investigations concurrently in a dynamic environment, including participation in an on-call rotation.
#LI-REMOTE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Skills Required
- 8 years of customer-facing technical support experience
- Deep expertise with Kubernetes, Docker, and Tanzu (CKA-level proficiency)
- Experience across cloud providers: AWS, GCP, Azure
- Ability to perform code-level troubleshooting and initial code reviews in GoLang
- Proficiency with DevOps automation tooling such as Terraform, Ansible, Chef, or Puppet
- Strong customer-facing communication and incident leadership skills for high-severity situations
- Willingness and ability to participate in an on-call rotation and manage multiple high-priority investigations
Everpure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everpure and has not been reviewed or approved by Everpure.
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Equity Value & Accessibility — Equity and stock purchase programs are described as meaningful parts of total compensation, with RSUs and an ESPP highlighted as strengths.
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Strong & Reliable Incentives — Sales compensation is structured to support long sales cycles, including policies that pay full commission until the first sale for new or white‑space accounts.
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Healthcare Strength — Health coverage is portrayed as comprehensive, with multiple medical options, fully covered vision, dental PPO choices, mental‑health resources, and company HSA contributions.
Everpure Insights
What We Do
Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. And with a Satmetrix-certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.
