ERP Workstream Analyst

**This is a hybrid position; on-site as needed for meetings or collaboration**
The ERP Applications Analyst Staff is tasked with performing work associated with analysis, design, configuration, implementation, operation, deployment, modification of processes and procedures in support of the Enterprise Resource Planning (ERP) implementation and maintenance. Assists in the design, configuration, and implementation of innovative solutions to support a variety of processes and initiatives within the designated workstream (either Human Capital Management [HCM], Finance [FIN] or Supply Chain Management [SCM]). This role reports to the ERP Workstream Manager as part of a multidisciplinary team bringing diverse perspectives to every challenge and serves as the subject matter expert for a functional area within the designated workstream, providing strategies, recommendations, and dependable analysis of complex issues.

Essential Job Statements

This is not an exhaustive list of all responsibilities or working conditions associated with the job. Team members may be required to perform other duties assigned.

• Develops the configuration, process design, report development, testing, and may perform end user training for the ERP platform within their functional area. Provides technical and functional expertise to the Project team. 
• Understands key business processes and recommends technology solutions to drive further optimization through the ERP platform.  Performs ongoing reconciliations and audits of data to ensure data integrity. 
• Makes recommendations to mitigate and avoid future system problems.
• Ensures milestones and deliverables for all assigned tasks are completed on time. Builds ERP reports, dashboards, and scorecards including proficient use of calculated fields, charts and graphs. Researches integration failures, performs root cause analyses, and reports back to management.
• Coordinates and performs system testing to ensure requirements are met and system upgrades/releases are implemented smoothly, including tracking and resolving all issues. Assists with post go-live operational support for the workstream technology.
• Participates in the review, testing and implementation of bi-annual ERP releases and other system releases or patches; determines impact, participates in regression testing for new system features and communication of changes/benefits to end users.
• Collaborates within ERP Community and area user groups to research and resolve issues and to proactively remain informed about ERP changes, alerts and enhancements. Communicates with cross-functional teams, with the ability to explain complex concepts, bring business insights, and drive process improvements.
• Communicates risks and formalizes clear effective solutions throughout the ERP implementation and with ongoing maintenance.
• Assists the ERP Workstream Manager with implementing change management strategies that support VCUHS staff in positively adopting new processes and procedures. Provides tier-2 support for users who need guidance, instruction or general help with workstream integration.
• Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and the Department. Provides assistance to team members. Accepts alternate assignments as required.

Patient Population:  

• Not applicable for this position

Employment Qualifications

Required Education:    

• Bachelor’s degree or equivalent combination of related education and experience.  

Preferred Education:    

• N/A

Licensure/Certification Required:    

• N/A

Licensure/Certification Preferred:    

• N/A

Minimum Qualifications

• Minimum 3 years of related experience working in a technical capacity in the ERP application.

Other Knowledge, Skills and Abilities Required:

• Operates with limited supervision from manager or specialist team members in determining objectives of assignments and solutions with work.
• Acts as primary ERP liaison with key departments and/or committees.
• Demonstrated analytical skills and strong understanding of designated workstream.
• Demonstrated skill in process improvement and project implementation
• Responsible for prioritizing work and completing multiple, concurrent projects with numerous individual tasks.
• Expected to make key configuration decisions within the context of analyst’s functional area. 
• Organizes, prioritizes, plans and manages multiple tasks or projects while meeting or exceeding deadlines.

Cultural Responsiveness:  

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Other Knowledge, Skills and Abilities Preferred:    

• Understanding of Workday HCM, Financials and/or Supply Chain Management for Healthcare.
• Previous experience using Workday implementation methodology, Workday Training

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May have periods of constant interruptions.

Physical Requirements

• Lifting/ Carrying (0-50 lbs.)

Work Position:

• Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements

• Repetitive arm/hand movements
• Finger Dexterity

Hazards

• none

Mental/Sensory: Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical Thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change
 

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.