The Role
Provide first-line support and administration for the Acumatica ERP: troubleshoot issues, maintain system configuration and data, assist with reporting and data extraction, coordinate requests, document processes, and support ERP projects and user testing.
Summary Generated by Built In
Job Summary & Responsibilities
Job Title
ERP Systems Analyst I
Job Summary
The ERP Systems Analyst I supports the administration and day-to-day operations of the company’s ERP platform (Acumatica). This role focuses on user support, basic system configuration, reporting assistance, and coordination of requests. The position works closely with the ERP Systems Manager to ensure efficient system usage and timely resolution of issues across Finance and operational teams.
Key Responsibilities
User Support & Issue Triage
- Serve as the first point of contact for ERP-related questions and issues
- Troubleshoot basic system errors and escalate complex issues as needed
- Track and manage support tickets to ensure timely resolution
System Maintenance & Data Entry
- Assist with system configuration and data updates within Acumatica
- Perform routine data validation and cleanup tasks
- Support user setup, permissions, and access requests
Reporting & Data Support
- Assist in creating and maintaining basic reports
- Validate data accuracy for reporting and dashboards
- Support data extraction for internal teams and external partners
Request Coordination
- Help gather and document business requirements for enhancements and fixes
- Coordinate with internal stakeholders to clarify requests
- Assist in tracking feature requests and bug fixes with external teams
Documentation & Process Improvement
- Create and maintain user documentation, job aids, and training materials
- Identify opportunities to improve workflows and reduce manual processes
Project Support
- Assist with ERP-related projects, upgrades, and testing efforts
- Participate in user acceptance testing and validation activities
Qualifications
- Bachelor’s degree in Information Systems, Business, Accounting, or related field (or equivalent experience)
- 0–2 years of experience in ERP systems, IT support, or business systems analysis
- Strong attention to detail and problem-solving skills
- Good communication skills and ability to work with non-technical users
- Basic understanding of accounting or business processes preferred
- Experience with Excel
- Exposure to Acumatica or other ERP systems is a plus
Skills Required
- Bachelor's degree in Information Systems, Business, Accounting, or related field (or equivalent experience)
- 0-2 years of experience in ERP systems, IT support, or business systems analysis
- Strong attention to detail and problem-solving skills
- Good communication skills and ability to work with non-technical users
- Experience with Excel
- Basic understanding of accounting or business processes
- Exposure to Acumatica or other ERP systems
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The Company
