ERP Solution Manager

Posting Close DateApplicants must submit their completed application by 11-22-2026 at 11:59 p.m. MSTApplication and Special InstructionsAs part of the application process, all applicants are required to submit a chronological resume.
Applications submitted without both a chronological resume will be considered incomplete and will not receive further consideration.
This position is based on-site at a City of Tucson facility. Remote or hybrid work arrangements are not available at this time.
Applicants who meet the minimum qualifications may be evaluated and scored based on their relevant education, experience, and training as outlined in the job bulletin.
The highest-scoring applicants will be invited to participate in a virtual interview via Microsoft Teams.
IMPORTANT INFORMATION: Virtual interviews are tentatively scheduled for December 1st and or December 2, 2026 as needed.
Hiring interviews may be conducted on-site at the City of Tucson Information Technology Department in Tucson, Arizona on December 10, 2026.
The City of Tucson does not provide VISA sponsorship.
Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.
Candidates placed on the Civil Service Eligibility List who receive a contingent offer of employment will be required to successfully complete an extensive background investigation, including local, state, and national criminal history checks, as well as fingerprinting.
Recruiter Contact Information: If you have any questions regarding this recruitment, please contact Liliana Almeraz at (520) 837-4303 or [email protected].

Position Specific Summary

The Enterprise Resource Planning (ERP) Solution Manager at the City of Tucson’s Information Technology Department (ITD) serves as the City's business owner for the enterprise resource planning platform, ensuring it effectively supports human resources, accounting, finance, and other citywide business processes. This role leads the platform roadmap, establish configuration and usage standards, partners with technical teams to maintain system performance, and oversees change management, training, and user support. This position translates complex business needs into practical, well-governed solutions used citywide.

Work is performed under the general direction of the IT Division Manager, Data and Enterprise Software. This position supervises assigned technical and support staff and directs work for staff in multiple departments.

• Serves as the citywide business owner of the enterprise resource planning platform, accountable for its budgeting and expenses, vendor management, effective design & use, reliability, and value realization.

• Manages overall lifecycle of the ERP system, identifying and prioritizing opportunities to enhance and expand its use to additional business needs and functions, developing business cases, strategic plans, and leads cross-functional coordination with technical and departmental partners to ensure successful implementation.

• Coordinates business process design and continuous improvement efforts across departments and programs, ensuring the ERP functionality is effectively and consistently used across the organization.

• Establishes and maintains citywide standards for the configuration and use of the platform, partnering with technical teams responsible for system administration to ensure configuration decisions align with business needs and City policies and established standards.

• Facilitates governance discussions among department stakeholders and technical staff to resolve platform design, configuration, and prioritization decisions, escalating unresolved matters as needed.

• Oversees change management and training efforts for platform updates and new capabilities, ensuring strong user adoption and consistent experience for staff citywide.

• Supervises staff, provides guidance, training, and performance evaluations. Reviews time-off request and balances workloads among team members.

• Performs all other duties and tasks as assigned.

All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONSEducationBachelor's degreeExperienceFive (5) years of relevant experienceEquivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/CertificationsPreferred QualificationsEducation: Bachelor's degree
Experience: Five (5) years of relevant experience
Preferred Qualifications:
Experience serving as a business owner or product owner for a highly configurable enterprise resource planning platform, such as Workday, Oracle, or SAP.
Certifications and demonstrated deep knowledge with Workday ERP capabilities and functionality.
Experience leading and designing core business functions such as human resources, finance, procurement, or budgeting.
Certifications and experience for operations management, business process redesign (Lean/6Sigma), and change management
Experience coordinating with technical teams on system configuration without direct technical ownership.
Experience managing $1M+ budget, handling vendor and contractor negotiations and management.
Experience in a government or public sector environment is highly desirable.POSITION DETAILSJob ProfileJ0762 - IT Manager

View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation GradeG113Hourly Range$47.08 - 70.61 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)ExemptPosition TypeRegularTime TypeFull timeDepartmentInformation TechnologyDepartment LinkNo WebsiteBackground Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT USBenefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.  The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected].

Recruiter NameLiliana AlmerazRecruiter Email[email protected]

For general Human Resources questions please contact 520-837-4190.