ERP Manager

Oracle EBS SCM & FS Sr Consultant/Westlake, TX

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.  

The Role

The  Oracle EBS SCM & FS Sr Consultant provides hands-on technical leadership, business support, and continuous improvement for enterprise ERP systems as part of the ERP Support team. This role works closely with business leads, DBAs, Solutions Architecture teams, developers, and global IT groups to support and enhance Oracle EBS, Oracle NetSuite, and BillingPlatform environments.

The ideal candidate is a strong techno-functional ERP professional with direct production support experience, advanced troubleshooting capabilities, and the ability to lead while remaining hands-on technically. This role requires someone who can diagnose and resolve complex ERP issues, bring structure to support operations, and mentor team members in a fast-paced global environment.

This position partners with teams across the US, China, Hong Kong, UK, and India to support critical ERP business operations and strategic system initiatives.

What You'll Do

• Serve as the techno-functional expert for Oracle EBS ERP systems with strong focus on Supply Chain modules including:
  • OM
  • Inventory
  • Purchasing
  • Pricing
  • Cost Management
  • BOM
  • WIP
  • MRP
  • Agile PLM
  • Demantra
• Support Financial modules including AP, GL, AR, FA, SLA, Oracle Payments, and TCA
• Provide hands-on production support for Oracle EBS, NetSuite, and BillingPlatform environments
• Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements
• Troubleshoot and diagnose complex ERP workflow, transaction, integration, and data-related issues
• Work closely with DBAs, systems architects, production support teams, developers, and business users to isolate and resolve system issues
• Perform advanced SQL troubleshooting, data analysis, reconciliation, and validation activities
• Support ERP business processes including procurement, order management, warehouse fulfillment, billing, and financial transactions
• Participate in the growth and operational support of BillingPlatform initiatives
• Coordinate development activities and operational tasks with IT partners and development teams to deliver scalable solutions
• Support projects and change requests through all phases including:
  • Requirements gathering
  • Design
  • Testing
  • Deployment
  • Go-live support
  • Production stabilization
• Create and maintain documentation, support procedures, troubleshooting guides, and repeatable operational processes
• Identify opportunities for automation and process improvements to reduce recurring incidents and improve system stability
• Provide mentorship and guidance to ERP support team members while remaining actively involved in technical support activities
• Collaborate closely with global business and IT teams to support enterprise ERP operations

What You'll Bring

• Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, or related technical field
• Minimum 7+ years of hands-on Oracle EBS or  NetSuite support experience
• Minimum 2+ years of people management or team leadership experience
• Strong techno-functional expertise in Oracle EBS Supply Chain modules:
  • OM
  • Inventory
  • PO
  • Pricing
  • BOM
  • WIP
  • MRP
• Experience supporting Finance modules including AP, GL, AR, FA, and SLA
• Advanced SQL knowledge including complex joins, troubleshooting, and data analysis
• Proven experience supporting ERP production environments including:
  • Incident management
  • Problem management
  • Root cause analysis
  • Patch analysis
  • Workflow troubleshooting
  • High severity issue resolution
• Experience troubleshooting ERP workflows, approvals, order flows, integrations, and interface failures
• Ability to work closely with DBAs, systems architects, production support teams, and business stakeholders to diagnose and resolve complex issues
• Strong operational mindset with focus on documentation, repeatable solutions, and process improvement
• Experience supporting global ERP operations across multiple regions and time zones preferred
• Oracle EBS R12.2.x experience preferred

It is not possible to list every requirement or responsibility of any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.