As a Technical Application Specialist you will diagnose, troubleshoot, repair, and test solutions within the Kinetic/ERP product, focusing on the financial domain.
What you will be doing:
Customer Interaction: Respond to customer inquiries via email or chat, providing timely and accurate solutions ensuring a positive customer experience.
Issue Diagnosis: Analyze and diagnose application issues reported by customers.
Troubleshooting: Perform troubleshooting steps to identify and resolve software or system failures.
Testing Solutions: Test proposed solutions to ensure they effectively resolve the issues.
Documentation: Document resolutions and maintain detailed records of customer interactions and solutions provided.
Escalation: Escalate complex cases to higher-level support or development teams as needed.
Collaboration: Work closely with the Development Team to communicate system malfunctions and collaborate on solutions.
Knowledge Sharing: Contribute to and utilize the department's knowledge base articles and FAQs.
Continuous Learning: Stay informed about ERP software updates and changes to provide up-to-date support.
Qualifications:
Experience with ERP systems or similar software.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Knowledge of financial, manufacturing, retail, or distribution processes.
Familiarity with Microsoft SQL is a plus.
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Alena JelinkovaSimilar Jobs
What We Do
We’re the Digital Brains of Our Customers’ Operations
We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
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