We are currently seeking a highly skilled and experienced Epicor Eclipse ERP Administrator to join our team. As an Eclipse ERP Administrator you will contribute to the development, implementation, and optimization of the Eclipse ERP to support our organization's strategic goals and objectives.
Responsibilities:
- Provide day-to-day technical support and troubleshooting for end-users, ensuring effective utilization of Eclipse, its companion solutions, and adherence to best practices.
- Collaborate with key stakeholders, department leads, and IT teams to understand the organization's strategic priorities and assist with development and execution of Eclipse strategy aligned with these priorities.
- Evaluate Eclipse and identify areas for improvement, customization, and/or integration to meet the organization's evolving needs.
- Lead and evaluate the full lifecycle of Eclipse projects, from requirements gathering and system design to implementation, testing, and ongoing support.
- Design and configure Eclipse modules, workflows, and interfaces based on business requirements.
- Create and update documentation related to the ERP, business processes and companion products / 3rd Party Integrations.
- Collaborate with cross-functional teams to understand business processes and integrate Eclipse with other business applications (e.g. CRM, eCommerce, WMS, and Payables)
- Provide ongoing maintenance and analysis to assure optimal performance and sustainability of Eclipse, including performance monitoring, researching errors, and identifying opportunities for optimization.
Technical Requirements:
· 5+ years of experience with Epicor Eclipse ERP Required
· Strong writing and communication skills Required
· Understanding of Eclipse file structure and reporting strongly preferred
· Proficiency with MS Excel strongly preferred
· Experience with supporting Eclipse companion products preferred (Billtrust, Credit Cards, Eclipse Forms, EDI, Innovo, PDW, Phocas, Starship)
In addition to the technical skills related to ERP, the Eclipse ERP Administrator should possess strong business and operations skills. These skills are essential for understanding the organization's strategic goals and objectives and aligning the ERP system accordingly. Here are some key business and operations skills needed for this role:
1. Business Analysis: The ability to analyze business processes and requirements, identify gaps or inefficiencies, and translate them into functional ERP solutions.
2. Strategic Thinking: A strategic mindset to understand the organization's long-term goals and align the ERP system to support and enhance these goals.
3. Project Management: Proficiency in project management methodologies to effectively plan, execute, and monitor ERP projects, ensuring timely delivery within budget and scope.
4. Change Management: Knowledge and experience in managing organizational change, from preparing stakeholders for system changes to ensuring smooth post-implementation adoption.
5. Communication and Collaboration: Excellent interpersonal skills to effectively communicate with stakeholders at all levels and collaborate across teams to drive ERP initiatives forward.
6. Problem-Solving: Strong analytical and problem-solving skills to identify issues, troubleshoot system errors, and propose innovative solutions to optimize Eclipse performance.
7. Business Process Improvement: Identify and outline opportunities for streamlining and improving the business.
Top Skills
What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products.
Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University.
Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base.
Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
