About this opportunity:
The Ericsson Order Care Developer is responsible for analyzing, designing, developing, enhancing, testing, implementing, and supporting Ericsson Order Care solutions. The role focuses on delivering ADM Change Service Requests (CSRs), supporting order fulfilment processes, managing Software Update Management activities, and ensuring seamless integration between upstream and downstream systems.
Key Responsibilities:
Analyze business and customer requirements and translate them into technical solutions.
Develop, customize, test, and implement Ericsson Order Care applications in CBiO environments.
Deliver ADM CSRs, including UI, workflow, business-rule, and configuration enhancements.
Support Order Lifecycle Management, Order Validation, Service Activation, Order Orchestration, and fulfilment processes.
Develop and maintain solutions using Java and JavaScript.
Design, develop, and support integrations using REST APIs, Web Services, and Message Queue technologies.
Plan and execute Software Update Management activities, including deployment, validation, and rollback procedures.
Perform unit testing, system integration testing, defect analysis, root-cause investigation, and production support.
Troubleshoot order-processing failures, integration issues, and application defects.
Collaborate with customers, business stakeholders, development teams, third-party vendors, testers, architects, and operations teams.
Participate in technical design discussions, code reviews, release planning, and implementation activities.
Prepare technical designs, test evidence, implementation plans, deployment procedures, and support documentation.
Ensure seamless integration with upstream and downstream systems and compliance with delivery and change-management standards.
Required Skills and Experience:
Strong experience in Java and JavaScript development.
Hands-on experience with Ericsson Order Care and CBiO environments.
Strong understanding of order management and fulfilment processes.
Experience with UI, workflow, and business-rule customization.
Practical knowledge of REST APIs, Web Services, Message Queues, and asynchronous integrations.
Experience in software development, testing, release management, and production support.
Strong analytical, troubleshooting, and root-cause analysis skills.
Excellent communication skills with the ability to interact directly with customers and business stakeholders.
Ability to work effectively in cross-functional and geographically distributed teams.
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Experience in telecommunications, OSS/BSS, service fulfilment, or order management.
Familiarity with Agile, DevOps, CI/CD, version control, automated testing, and ITIL processes.
Experience with incident, problem, change, and release management.
Success Measures:
Timely and high-quality delivery of ADM CSRs and enhancements.
Stable and reliable Order Care applications and integrations.
Effective production support and defect resolution.
Successful execution of SUM activities with minimal service impact.
Customer satisfaction and compliance with quality, security, and documentation standards.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 789901
Skills Required
- Strong experience in Java development
- Strong experience in JavaScript development
- Hands-on experience with Ericsson Order Care and CBiO environments
- Strong understanding of order management and fulfilment processes
- Experience with UI, workflow, and business-rule customization
- Practical knowledge of REST APIs, Web Services, Message Queues, and asynchronous integrations
- Experience in software development, testing, release management, and production support
- Strong analytical, troubleshooting, and root-cause analysis skills
- Excellent communication skills and ability to interact with customers and business stakeholders
- Ability to work effectively in cross-functional and geographically distributed teams
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Experience in telecommunications, OSS/BSS, service fulfilment, or order management
- Familiarity with Agile, DevOps, CI/CD, version control, automated testing, and ITIL processes
- Experience with incident, problem, change, and release management
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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