ER Assistant

Empowering Africa’s tomorrow, together…one story at a time.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To support the ER manager in employee relations matters.

Job Description

Role Profile: Employee Relations (ER) Assistant

Key Responsibilities:

Investigations Support

• Assist in conducting employee relations investigations, including gathering and organizing evidence, taking notes during interviews, and preparing investigation reports.

Court Session Assistance

• Attend court sessions or hearings related to employment matters, providing logistical and administrative support to the ER team or legal counsel.

Policy Development Support

• Assist in drafting, reviewing, and updating employee relations policies and procedures to ensure compliance with current legislation and organizational requirements.

Data Analytics and Reporting

• Collect, analyze, and interpret ER-related data to identify trends, generate insights, and support decision-making.
• Prepare and maintain reports and dashboards on employee relations metrics.

Meeting Coordination

• Take minutes during ER-related meetings, ensuring accuracy and timely distribution of records.
• Track follow-up actions and ensure proper documentation.

Project Support

• Provide support for ER and HR-related projects, including planning, coordination, and execution of initiatives aimed at improving employee engagement and compliance.

Administrative Duties

• Maintain and update employee relations records and documentation.
• Assist with day-to-day administrative tasks to ensure the smooth operation of the ER function.

Ad Hoc Human Capital Support

• Support the Human Capital (HC) team on various tasks and initiatives as required.
• Collaborate with different HC teams to contribute to broader objectives and organizational goals.

Communication and Liaison

• Act as a point of contact for employee queries related to ER matters, escalating as necessary.
• Work with internal and external stakeholders to ensure alignment and effective communication on ER issues.

Key Skills and Competencies:

• Stakeholder Management: Ability to build and maintain relationships with various stakeholders across different levels of the organization.
• Team Player: Demonstrates strong collaboration skills and willingness to support team objectives.
• Strong Organizational Skills: Capable of managing multiple tasks effectively and meeting deadlines.
• Excellent Communication Skills: Proficient in written and verbal communication, with an emphasis on clarity and professionalism.
• Analytical Skills: Ability to interpret and present data insights to inform decision-making.
• Attention to Detail: Ensures accuracy in all tasks, from documentation to data analysis.
• Confidentiality: Maintains the highest standards of confidentiality and integrity.
• Proficiency in Tools: Experience with data analysis tools (e.g., Excel) and familiarity with HR systems is an advantage.

Educational and Professional Requirements:

• A diploma or degree in Human Resources, Industrial Relations, or a related field.
• Prior experience in HR or ER support roles is advantageous.

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)