To provide processing oversight, perform quality reviews and coordinate processing of equity loans. To conduct and coordinate training for the Section Staff. To assist in supervising section activities.
Responsibilities- Ensures borrowers' financial qualifications meet established guidelines and loan request conforms to loan program requirements and supporting documents meet conditional requirements.
- Reviews initial loan processing documents assigned to Equity Processors and Equity Closers (EPCs) to ensure compliance with federal and state regulatory disclosure requirements
- Reviews accuracy of estimated closing costs and loan pricing, authorizes release of this information to members, provide assistance and direction on the processing of complex or unique loans
- Reviews loan submission files prepared by trainee level EPCs for accuracy and completeness
- Approves release of loan submissions to Underwriting
- Ensures compliance documentation and disclosure requirements comply with federal, state, and local laws; regulations; NCUA requirements; FHLB; Credit Committee; and internal procedures
- Reviews file to ensure the accuracy of the loan pricing; research errors to determine cause (e.g., typographical, incorrect fees quoted) and resolves or recommends solutions
- Reviews title binder to ensure clear and marketable title with proper lien position as necessary
- Reviews trusts to ensure compliance with NFCU guidelines
- Identifies and resolves any title problems (e.g., chain of title, vesting, release/subordination of undisclosed liens/judgments filed against property, title exceptions) with members, closing attorney/agent, Realtor, or other related party
- Authorizes the release of the reviewed/approved package to members, notary publics, and closing attorney
- Provides assistance and direction on the processing of complex or unique loans; resolves member escalated issues
- Conducts ongoing quality reviews and training for EPCs.
- Coaches, evaluates, and provides corrective guidance and/or additional, specialized training
- Works with Mortgage Trainers to receive and distribute information regarding loan program changes, automated system changes, underwriting requirements, and documentation requirements
- Remains current via emails, E-Grams, memos, and reference materials of changes affecting Navy Federal guidelines and federal, state, and local regulations and educates staff on changes
- Analyzes changes in policies, procedures, and products and determines the impact on the functions of the section(s)
- Monitors the loans of employees on leave and conducts desk audits of equity loans in process
- Provides feedback, makes recommendations, and implements approved changes
- Provides assistance to section management.
- Provides input on employee appraisals and makes recommendations to improve processes and procedures
- Monitors daily and monthly production reports (e.g., number of loans received, number of loans processed, aged loans, processing times)
- Researches and compiles data and reports results to Supervisor or Manager
- Participates on project teams, compliance audits, and Operational Risk reviews by representing the branch as Subject Matter Expert(s), often acting as the primary point of contact for the branch
- Monitors and analyzes the activities of service vendors including title companies and signing service providers, reports issues, and recommends changes
- Monitors the work of trainee level EPCs for accuracy, completeness, and timeliness
- Monitors EPCs' volume of work and adjusts assignments to meet the fluctuations of workload
- Completes the work of absentee EPCs
- Acts as Supervisor(s) in the absence of incumbent(s), including completing timesheet approvals and managing leave schedules
- Performs other duties as assigned or appropriate.
- Experience that demonstrates extensive knowledge of the equity lending that includes processing equity both fixed and variable rate equity loans from the initial loan application through the loan closing process
- Thorough knowledge of Equal Credit Opportunity, Truth-in-Lending, Fair Credit Reporting, Real Estate Settlement Procedures, and Fair Housing Acts and state regulations
- Demonstrated ability to supervise and lead others
- Ability to exercise initiative, make sound judgments, meet deadlines, and maintain poise in a variety of situations
- Ability to interpret and apply regulations, instructions, and procedures
- Demonstrated dependability, productivity, and accuracy
- Demonstrated knowledge of PCs and spreadsheet, database, and word processing software
- If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Strong verbal, written, and interpersonal communication skills
- Strong problem solving, planning, and organizational skills
Desired Qualifications
- Knowledge of related Navy Federal policies, procedures, products, and services
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Extensive knowledge of equity lending, including processing fixed- and variable-rate equity loans from application through closing
- Thorough knowledge of Equal Credit Opportunity, Truth-in-Lending, Fair Credit Reporting, Real Estate Settlement Procedures, Fair Housing Acts, and state regulations
- Demonstrated ability to supervise and lead others
- Ability to exercise initiative, make sound judgments, meet deadlines, and maintain poise in varied situations
- Ability to interpret and apply regulations, instructions, and procedures
- Demonstrated dependability, productivity, and accuracy
- Knowledge of PCs and spreadsheet, database, and word processing software
- Register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and background checks, before assuming employment duties
- Strong verbal, written, and interpersonal communication skills
- Strong problem-solving, planning, and organizational skills
- Knowledge of related Navy Federal policies, procedures, products, and services
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
