The Role
Identify equipment service and repair opportunities through telematics notifications, customer inquiries, and reports. Make outbound sales calls, follow up with customers, upsell warranty and service offerings, sell preventative maintenance agreements and safety training, and grow existing accounts. Build strong customer relationships and coordinate with operations and service teams to deliver equipment solutions and a positive customer experience.
Summary Generated by Built In
Build Your Career in Equipment Sales and Service Support
If you have sales experience, enjoy working with customers, and are motivated by identifying opportunities and growing accounts, a career at Wesgroup Equipment as an Equipment Sales Support Representative may be the right fit for you.
WHY THIS IS A STRONG MOVE FOR YOU:
- Sales with Purpose: Use real customer and equipment service needs to identify opportunities, make outbound calls, upsell solutions, and grow existing accounts.
- Learn the Equipment Business: Build your knowledge of equipment service and repair, warranty solutions, preventative maintenance agreements, safety training, and telematics.
- Build Lasting Relationships: Become a trusted point of contact for customers while working closely with operations to make sure their equipment needs are addressed.
HOW YOU'LL MAKE AN IMPACT HERE:
- Turn Notifications into Opportunities: Review telematics notifications, service requirements, customer inquiries, and internal reports to identify opportunities for service and repair.
- Proactively Sell: Make outbound sales calls, follow up with customers, promote service solutions, and identify opportunities to upsell warranty and service offerings.
- Grow Service Agreements: Sell preventative maintenance agreements and safety training while identifying additional solutions that provide value to customers.
- Build Customer Relationships: Develop lasting relationships with customers by understanding their equipment needs and connecting them with the right service solutions.
- Work as One Team: Partner closely with operations, service, and other internal teams to deliver exceptional customer experience from initial contact through completion.
WHAT WE OFFER:
- Compensation: Competitive base salary.
- Wellness: 100% premium-paid extended health/dental, $200 HSA, $200 Lifestyle Spending Account (for gym/fitness gear).
- Savings: 3% RRSP matching.
- Training: Sales training and hands-on product coaching to build your knowledge of equipment, services, and solutions.
- Community: $1,500+ employee referral bonuses and 10 trees planted in your name.
WHO WE ARE
As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands - Williams Machinery, Westerra Equipment, and WE Rent. For over 100 years, we have delivered premium equipment and service solutions that keep our customers up and running.
Skills Required
- Sales experience
- Customer-facing communication and relationship-building skills
- Ability to identify sales opportunities and grow existing accounts
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The Company
What We Do
Williams Group is a strategic communications firm founded in 1978. At home in Grand Rapids, Michigan, the Wg team provides a full range of services—including strategic planning, design, writing and program management—supporting clients across North America and beyond.
