Help strengthen the quality and control environment in a fast-paced operations setting. You will review complex transactions, identify trends, and improve how work is performed across teams. You will collaborate with partners to reinforce consistent practices and support continuous improvement. Your work helps ensure clients and internal stakeholders receive accurate, timely outcomes.
As a Quality Analyst in the Equipment Finance Quality team, you will perform quality reviews for complex and multi-layered transactions to support accurate processing and strong controls. You will document results, track trends, and provide actionable feedback that improves performance and reduces recurring errors. You will partner across functional teams to support consistent quality standards and meet service level agreements.
Job responsibilities- Perform quality reviews of customer files and transactions against established quality control criteria
- Document review results accurately in the quality tracking system for monitoring and reporting
- Complete quality-related requests within defined service level agreements
- Follow documented quality policies, procedures, and review guidelines
- Maintain and update testing job aids and procedures to keep them current
- Identify error trends and escalate opportunities for training, coaching, or process improvement
- Prepare standard reports, issue logs, and tracking artifacts to summarize outcomes and activity
- Build and apply strong working knowledge of end-to-end operational processes supported by the team
- Partner with processors and stakeholders to provide clear feedback on defects and required corrections
- Collaborate with fellow Quality Analysts to share best practices and improve review consistency
- Participate in quality, controls, and departmental projects, including control walkthrough discussions and sample gathering
- Demonstrated attention to detail and ability to perform independent reviews with moderate supervision
- Strong organizational and prioritization skills, with the ability to manage competing deadlines
- Proven ability to deliver accurate work in a high-volume, quality-controlled environment
- Effective written and verbal communication skills to document findings and provide feedback
- Strong analytical and problem-solving skills, including critical thinking
- Proficiency in Microsoft Excel and general computer applications used for tracking and reporting
- Ability to research and validate information to support quality review conclusions
- Ability to work effectively in a team environment and collaborate across functional groups
- Ability to build positive working relationships to support risk identification and issue resolution practices
- Experience performing quality assurance, quality control, audit, or testing activities in an operations environment
- Experience supporting equipment finance, lending operations, or similar transaction-based workflows
- Experience developing or maintaining job aids, procedures, or reporting templates
- Quality Analyst or Business Analyst experience
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Attention to detail and ability to perform independent reviews with moderate supervision
- Strong organizational and prioritization skills to manage competing deadlines
- Ability to deliver accurate work in a high-volume, quality-controlled environment
- Effective written and verbal communication skills
- Strong analytical, critical-thinking, and problem-solving skills
- Proficiency in Microsoft Excel and general computer applications for tracking and reporting
- Ability to research and validate information supporting quality review conclusions
- Ability to collaborate effectively across functional groups
- Ability to build positive working relationships for risk identification and issue resolution
- Experience performing quality assurance, quality control, audit, or testing activities in an operations environment
- Experience supporting equipment finance, lending operations, or similar transaction-based workflows
- Experience developing or maintaining job aids, procedures, or reporting templates
- Quality Analyst or Business Analyst experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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