The Role
About JSSI
For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.
JSSI products and services include:
Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.
Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.
Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.
Aviation Capital. Customized asset-based finance solutions for business aviation.
Jet Support Services, Inc. (JSSI) is seeking a well-qualified EPMO-Project Manager to be based out of our Chicago, IL corporate headquarters.
Position Summary:
The EPMO Project/Program Manager is responsible for managing strategic projects and programs within the Enterprise Project Management Office (EPMO). This role ensures successful project execution, alignment with organizational goals, and adherence to established project management standards. The ideal candidate will possess strong leadership, communication, and organizational skills, with extensive experience managing complex projects across multiple departments.
Essential Duties and Responsibilities:
- Lead and manage multiple high-impact projects and programs from initiation to completion, ensuring objectives are met on time and within scope and budget.
- Develop comprehensive project plans, including timelines, resource allocation, risk assessments, and stakeholder communication strategies.
- Align project deliverables with business objectives and organizational priorities, partnering closely with key stakeholders across teams.
- Establish and maintain effective governance frameworks to support decision-making, risk management, and reporting processes.
- Coordinate cross-functional teams to ensure effective collaboration and seamless execution of project tasks.
- Identify and mitigate risks proactively, developing contingency plans when necessary.
- Facilitate regular project status meetings, ensuring clear communication of progress, issues, and milestones to stakeholders and leadership.
- Provide guidance and mentorship to project team members, fostering a culture of accountability and excellence.
- Develop and maintain project documentation, including project charters, risk registers, and issue logs.
- Drive standardization of reporting, tools, and methodologies across projects to enhance efficiency and consistency.
- Deliver high-quality C-level presentations, effectively communicating project updates, risks, and business impacts.
- Drive delivery execution and ensure teams are held accountable to timelines and deliverables.
- Identify and implement solutions to project challenges, improving outcomes and efficiency across the enterprise.
- Support the development and continuous improvement of EPMO processes, templates, and tools to enhance project delivery.
Desired Credentials:
- Bachelor’s degree in Business Administration, Project Management, or a related field; PMP, PgMP, or other project management certification preferred.
- 10-15 years of experience managing complex, cross-functional projects in a corporate environment.
- Hands-on Enterprise Project Manager (EPM) and delivery lead experience.
- Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid) and tools (Microsoft Project, JIRA, Smartsheet).
- Proven ability to work across multiple teams, manage competing priorities, and meet deadlines in a fast-paced environment.
- Excellent interpersonal, communication, and presentation skills.
- Demonstrated experience in stakeholder management, influencing without authority, and conflict resolution.
- Proficiency in developing KPIs, dashboards, and standardized reporting frameworks to measure project success and performance.
- Experience in managing IT or digital transformation projects.
- Background in industries such as finance, aviation, or technology is advantageous.
- Experience working in a global organization or matrixed environment.
- Lean Six Sigma Black Belt highly preferred.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $150,000 to $175,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors.
JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out.
GTCR, a leading private equity firm, is a majority investor in JSSI.
