EpicCare Ambulatory Analyst

Requisition Number: 2371485
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
See yourself working for an industry leading healthcare provider as an EpicCare Ambulatory Analyst for our Ambulatory Shared Services Capability team, responsible for supporting and maintaining clinical workflows and tools for electronic health records. Help develop solutions that make it easy for providers and patients to connect using digital tools. Collaborate with peers in a fast-paced environment. Serve as a key contact to customers and a liaison to Optum clients. Play a primary support role in the support of EpicCare Ambulatory and related modules utilized by both patients and their care teams.
As an Advisory Svcs Consultant on the EpicCare Ambulatory Shared Services Capability team, you will collaborate with operational and clinical teams as well as other IT capabilities teams to ensure we meet client Service Level Agreements. You will help assess and fulfill operational requests, system and vendor requirements, fulfill system testing, standardize, and automate business processes in support of care providers and operations. Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Troubleshoots and resolves issues (both user reported and vendor reported)
• Participates, and occasionally leads medium and large projects
• Collaborate with team members and teams from other capability sub-domains to problem solve or manage projects
• Perform, maintain and build tools within Epic per operational and vendor requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Associate's degree
• 1+ years of relevant work experience in clinical support or related role within the healthcare industry
• 1+ years of proven experience working with operational stakeholders and/or external vendors

Preferred Qualifications:

• Epic Healthy Planet certification
• EpicCare Ambulatory Certification
• General understanding of care team workflows
• Direct experience working with Epic in an analyst role

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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